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Insurance Assistance Specialist
Job Location:
Job Location:
Nashville, TN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
30 July 2026 (30+ days ago)
Posted:
Application Deadline:
27 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Title: Insurance Assistance Specialist
Location: Nashville TN - Hyrbid
Duration: 10 Months
Description:
The IAP Support Specialist supports the clients Part B AIDS Drug Assistance Program (ADAP) specifically the Insurance Assistance Program (IAP). The primary goal of this role is to help eligible individuals living with HIV maintain continuous access to health insurance coverage and HIV medications.
This position provides support to case managers healthcare providers program partners and vendors by assisting with enrollment eligibility renewals documentation and insurance-related issues. The specialist researches and resolves complex cases coordinates with multiple stakeholders and helps improve program processes and communication.
Key Responsibilities
Experience with Ryan White Programs ADAP HIV care services health insurance enrollment benefits coordination or state/federally funded healthcare programs is preferred.
Email resumes to to apply!
Location: Nashville TN - Hyrbid
Duration: 10 Months
Description:
The IAP Support Specialist supports the clients Part B AIDS Drug Assistance Program (ADAP) specifically the Insurance Assistance Program (IAP). The primary goal of this role is to help eligible individuals living with HIV maintain continuous access to health insurance coverage and HIV medications.
This position provides support to case managers healthcare providers program partners and vendors by assisting with enrollment eligibility renewals documentation and insurance-related issues. The specialist researches and resolves complex cases coordinates with multiple stakeholders and helps improve program processes and communication.
Key Responsibilities
- Assist case managers with IAP enrollment eligibility renewals and program requirements.
- Provide guidance on policies procedures documentation and enrollment processes.
- Research and resolve issues that may impact clients access to insurance coverage and medications.
- Collaborate with case managers healthcare providers TDH staff vendors and community partners.
- Handle phone calls and emails while providing professional and solution-focused customer service.
- Document client interactions issues resolutions and follow-up activities accurately.
- Identify recurring issues and recommend process improvements.
- Assist with quality assurance data validation program monitoring and workflow improvements.
- Maintain confidentiality and follow HIPAA and applicable program requirements.
- Bachelors or Masters degree in Health Administration Public Health Healthcare Management or a related field.
- 4 years of customer service experience preferably in healthcare public health health insurance or health administration.
- Strong problem-solving communication documentation and organizational skills.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Experience with Microsoft Office databases case management systems or electronic information systems.
- Ability to work effectively with case managers healthcare professionals vendors and community partners.
Experience with Ryan White Programs ADAP HIV care services health insurance enrollment benefits coordination or state/federally funded healthcare programs is preferred.
Email resumes to to apply!
Required Experience:
IC
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