Instructional Technology Technician

Instructional Technology Technician

Delivering reliable audiovisual services thatsupport teaching learning and university operations.

Maintaining operational readiness of classroomand event technology.

Providing professional AV support for academicadministrative and special events.

Ensuring rapid response to classroom technologyissues.

Assisting with AV installations upgrades andpreventative maintenance.

Supporting a 95% or greater AV system uptimeobjective.

Provide daily operational support foraudiovisual and instructional technology in classrooms conference roomsmeeting spaces and university event venues.

Diagnose and resolve issues involving projectorsdisplays monitors microphones speakers cameras control systemspresentation equipment video conferencing platforms and related connectivity.

Perform routine system testing preventativemaintenance and equipment inspections to support reliable operation anddepartmental uptime goals.

Complete minor installation and replacementwork including replacing projectors monitors cables adapters and similaraudiovisual components.

Document service requests repairs maintenanceactivities and equipment changes in the universitys ticketing or inventorysystems.

Provide audiovisual support for universityevents commencements conferences meetings executive functions and otherscheduled programs.

Coordinate with event organizers to confirm technicalrequirements and respond to issues during events.

Work evenings weekends and other non-standardhours as required to support university events and campus activities.

Provide professional technical assistance tofaculty staff students guests and event participants.

Assist users with classroom technologypresentation systems conferencing platforms and basic equipment operation.

Support departmental technology projectsemergency operations and other duties assigned by the AV Instructional TechnologyManager or ITS leadership.

Associate degree in Information TechnologyElectronics Audiovisual Technology or a related field or an equivalentcombination of education training and experience.

At least two years of experience supportingprofessional or enterprise audiovisual systems.

Experience troubleshooting installingoperating and maintaining audiovisual equipment.

Experience supporting live events meetingsclassroom technology or executive presentations.

Experience using a help desk or ticketmanagement system.

Ability to lift and carry equipment weighing upto 50 pounds and perform work involving standing walking bending kneelingreaching and climbing ladders.

Availability to work scheduled eveningsweekends holidays and other non-standard hours.

Bachelors degree in Information TechnologyElectronics Audiovisual Technology or a related field.

Two to four years of professional audiovisualsupport experience.

Experience supporting audiovisual andinstructional technology in a higher education environment.

AVIXA Certified Technology Specialistcertification.

Manufacturer certifications or hands-on experience with Crestron Extron Q-SYS Biamp or similar enterprise AV platforms.