Instructional Designer & Trainer

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Location:This is an onsite role based at Nextivas Scottsdale headquarters (9451 de Ventura Scottsdale AZ 85256). Working together onsite strengthens how weoperate enabling faster decisions clearer communication and stronger execution so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation:This role is expected to workonsitefour days per week. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

Nextiva is looking for anInstructional Designer & Learning Experience Managerto own the development and management of internal learning content. This is a hands-on builder role combining instructional design content creationproductand GTM enablement and LMS administration.

Youlltake source material from SMEs presentations videos and existing resources and turn it into clear engaging digital own the LMS and help bring structure to our existing learning library.

This role does notfacilitatelive training.Werelooking for someone who has built learning experiencesnot someone whose experience is primarily delivering training created by others.

What Youll Do

• Build update andmaintaindigital learning courses primarily usingArticulate Rise / Articulate
• Turn presentations videos SME input and technical information into structured easy-to-understand learning experiences
• Create product resources GTM guides sales training content one-pagers knowledge checks and other internal enablement materials
• Own day-to-dayLMS administration including publishing assignments permissions user support data accuracy and reporting
• Organize the existing learning library and identify content that should be updated consolidated or retired
• Partner with Legal and SMEs to maintain required compliance training
• Keep learning content current as products processes and requirements change
• Use learning data and feedback to identify gaps and improve content
• Create or incorporate product and technology demonstrations into learning experiences

How Youll Use AI

Were looking for someone who sees AI as a practical part of how modern learning gets built.

• UseChatGPT generative AI andArticulatesAI capabilities to accelerate research outlining drafting and content development
• Use AI to help transform complex source material into clear learning content while applying your own judgment for accuracy and instructional effectiveness
• Continuously explore ways AI can improve speed consistency and quality of learning development

What Were Looking For

• Approximately5 years of experience with flexibility for the right candidate in instructional design learning experience design corporate L&D or a related field
• Hands-on experience building courses from source material through final deployment
• Strong experience withArticulate Rise / Articulate
• Experience owning or heavily administering anLMS
• Strong instructional design writing and content-development skills
• Ability to simplify technical and product concepts for internal audiences
• Strong technical aptitude and comfort learning unfamiliar systems
• Resourceful and self-sufficient you can work from an outcome without needing a detailed playbook
• Organized collaborative and comfortable working across multiple SMEs and priorities
• Comfortable usinggenerative AI as part of yourcontent-developmentworkflow

Nice to Have

• Technology or SaaS experience.
• Doceboexperience.
• Sales or product enablement experience.
• Vyond and video creation experience.
• Compliance training experience.
• Jira experience.
• Experience creating product or technology demos.

Who You Are

Youreabuilderwho can take raw information and turn it into an effective learning curious organized and comfortable figuring things out independently. You move quickly collaborate well with SMEs and naturally look for ways to use AI and technology to make your work better.

Nextiva helps businesses create exceptional customer experiences and build deeper relationships for growth through a unified trusted and modern platform thatleveragesAI and automation.

Location & In-Office Expectation

This role is based atNextivas Scottsdale headquarters 9451 E. Via de Ventura Scottsdale AZ 85256 and is expected to work onsitefivedays per week.Specific scheduling and flexibility will be guided by your leader to support team collaboration and individual productivity.

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity andsimplicity to ambiguity challenge the status quo and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically learning and improving as they go.
• Critical Thinker: Data-drivenforward-thinkingindividuals who identify key drivers anticipate risks and deliver clear recommendations. They confidently leverage AI and automation to reduce friction improve decision-making and focus on higher-value work.
• Right Attitude: Collaborative competitive and resilient team players who jump in to solve tough problems learn from setbacks and foster a culture of service respect andcarefor customers and teammates.

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

• Health: Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
• Insurance: Life disability and supplemental indemnity plans
• Work-Life Balance: Flexible Time Off for salaried employees PTO for hourly employees Paid Sick Time Paid Parental Bonding Leave and holiday pay
• Financial Security: 401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

#LI-MP1 #LI-Onsite

Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

Want to see what life at Nextiva is all about Connect with us on InstagramInstagram MXYouTubeLinkedIn and theNextiva Blog.