Instructional Design Generalist

The Job Duties of this position are able to be performed from our NY Campus CA Campus or Remote.

The anticipated hiring range for this position is $60000 to $70000. Hiring offers will be determined based on the final candidates qualifications and experience. The recruiter can share more information about what the anticipated hiring rate/salary would be based upon your specific qualifications during the selection process. The hiring range will be modified based on the location of applicants.

The CIA offers a substantial benefits package that includes medical coverage available at no cost to qualifying employees dental insurance vision insurance life insurance short and long term disability insurance retirement savings plan with high employer contributions a generous paid time off program and more!

As the benefits package at the CIA results in a significant value above the base hiring rate/salary for this position we encourage you to apply so that our recruiters can share more information with you about the benefits of working for the CIA.

POSITION SUMMARY

The Instructional Design Generalist provides dedicated instructional technology LMS course-building and course quality support for the School of Graduate & Professional Studies (SGPS). This position supports the development maintenance and delivery of online and professional studies courses in Moodle Brightspace and related instructional platforms. Working under the direction of the Instructional Design & Academic Operations Manager the Instructional Design Generalist helps build course content troubleshoot LMS and course resource issues support faculty in navigating course platforms and conduct pre-launch quality checks to ensure courses are functional accessible and ready for students. This position requires a working understanding of instructional design principles for online learning including accessibility usability functionality and basic alignment practices.

ESSENTIAL RESPONSIBILITIES

• Build update and maintain SGPS course content in Moodle Brightspace and related learning platforms.
• Create and revise course shells modules units activities assignments quizzes pages resources and other LMS components based on direction from Instructional Design & Operations Manager.
• Upload format organize and test instructional materials including text images video links documents rubrics templates embedded tools and external learning resources.
• Support course copy course refresh and course launch preparation processes across SGPS programs.
• Assist with user access course visibility release conditions completion tracking and basic LMS configuration as directed.
• Provide Tier 1 and Tier 2 troubleshooting support for faculty staff and students related to Moodle Brightspace and course-based instructional technologies.
• Apply foundational instructional design principles to support clear organized accessible and functional online course delivery.
• Assist with the development and maintenance of reusable templates rubrics course pages activity formats instructional resources and course-build job aids.
• Identify and recommend possible improvements to course design course objectives program learning outcome alignment student navigation or resource organization.
• Review course materials to help ensure alignment with Web Content Accessibility Guidelines (WCAG) and Universal Design for Learning (UDL) accessibility standards.
• Conduct pre-launch quality checks of instructional materials course links embedded media assignments rubrics quizzes due dates completion settings and student-facing instructions.
• Provide just-in-time assistance to faculty on basic LMS tasks such as locating course materials editing pages viewing assignments managing course resources reviewing student submissions and understanding course navigation.
• Organize and maintain instructional assets and shared resource libraries.
• Any and all other duties as assigned.

REQUIRED QUALIFCATIONS

Education:

• Bachelors degree in Educational Technology Instructional Design Information Systems or a related field.

Experience:

• Minimum of 2-4 years of experience administering building or supporting a learning management system; Moodle and/or Brightspace preferred.

PREFERRED QUALIFCATIONS

• Experience in higher education professional education continuing education certificate programs or adult online learning environments.
• Familiarity with CIA-relevant tools such as Articulate 360 Storyline Rise Camtasia Adobe tools Kaltura Turnitin H5P or similar platforms.
• Experience supporting course launches LMS migrations course copies or instructional technology integrations.
• Experience developing or maintaining LMS templates course-build checklists documentation job aids or reusable instructional resources.
• Familiarity with culinary hospitality food systems beverage business or professional studies education contexts.

REQUIRED SKILLS

• Working knowledge of online learning principles LMS functionality accessibility expectations and basic instructional design practices.
• Ability to build and maintain online course content in an LMS with accuracy consistency and attention to detail.
• Proficiency using learning management systems (e.g. Brightspace Moodle) to build update test troubleshoot and maintain online course content.
• Strong teamwork and interpersonal skills; ability to be adaptable dependable and handle multiple priorities simultaneously.
• Demonstrated ability to show a high level of service responsiveness to customers.
• Must have a proven consistent track record showing the ability to work with all levels within an organization.
• Strong computer experience which must include abilities to work effectively with MS Office suite products i.e. Word Excel PowerPoint.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities ensure course accuracy and meet course launch and maintenance deadlines.
• Excellent written verbal and interpersonal communication skills with a commitment to providing responsive service-oriented support to faculty staff and students.
• Ability to troubleshoot issues document findings exercise sound judgment escalate concerns appropriately and work both independently and collaboratively within a cross-functional team.

WORKING CONDITIONS

• Must be available to work nights and weekends as required due to business needs.
• Regular work requires a great deal of sitting and standing for extended periods.
• Regular work requires the use of a computer sometimes in excess of eight (8) hours per day.
• Able to travel periodically to other CIA locations due to business needs.