Inside Sales Representative

Consider joining the Pennex family as an Inside Sales Representative at our York PA location. The Inside Sales Representative is responsible for managing the inside sales process and driving outstanding proactive customer service for an assigned group of accounts. The Inside Sales Representative will accurately provide price and delivery for all our products to our customers in a timely and courteous fashion utilizing current organizational processes and systems and applying resourcefulness and strong attention to detail. This position is the primary point of customer contact within the organization for the customer and will answer customer questions concerning orders products and Pennex services.

Essential Duties and Responsibilities:

• Relationship management through constant proactive customer contact serve as primary contact for all communication with customers on issues relating to orders pricing delivery status and assist with credit issues. Utilize and direct all resources of the company (quality operations and logistics) to assure a successful partnership.
• Acting backup to commercial or automotive counterpart when necessary.
• Actively engage in the problem-solving process with Customer and internal Pennex resources when issues arise. Assume responsibility for providing prompt detailed and actionable information related to all phases of customer service.
• Ensure up-to-date accurate customer records including orders acknowledgements contacts reports Epics entries Microsoft Dynamics . Prior SAP experience is a plus.
• Enters customer orders into system to meet customer requirement dates and assure accuracy consults with operations on extrusion and delivery dates and prints and sends customer acknowledgements. Contacts customer regarding any discrepancies with the initial orders and communicates potential issues or on time delivery and status.
• Coordinates with Materials Manager Inside Sales Manager Extrusion Manager Scheduler/Planner Fabrication Manager and Shipping Supervisor on customer orders and shipment plans. Checks order status for customers in order to ensure on-time delivery and issues and delays are communicated in a proactive timely manner for resolution.
• Monitors and tracks order via the open order report and escalate any discrepancies.
• Attends relevant plant meetings to include S&OP Customer Complaint Notification meetings and shipping touch points.
• Handles conversations with customers regarding complaints and begins CCN process and enters complaints into the PQM system. Forwards complaint information to Quality Manager Inside Sales Manager or Technical Manager.
• Checks inventory weekly against open orders.
• Performs other duties as assigned.

Education

• High school diploma or equivalent
• Bachelors degree preferred.

Experience

• 3 to 5 years of related experience in manufacturing automotive or commercial/business to business sales/account management.

Other Required Knowledge Skills and Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Leverages AItools to optimize workflows and drive daily productivity
• Must be able to pass pre-employment physical and drug screen
• Must be eligible to work in the United States visa sponsorships are not available.
• Regular attendance required.

Perks of the Job

• Medical dental and vision insurance
• Disability and life insurance
• 401(k) with matching contribution
• Generous allotment of paid vacation and paid holidays
• Competitive wages plus performance-based bonus opportunities
• Employee Assistance Program (EAP)
• Ongoing training and professional development
• Opportunity for career growth and advancement
• Daily pay available

Why Our People Love Working Here

• Purpose-driven friendly open and respectful culture
• Shared core values of safety caring integrity and growth
• Employee discount program with hundreds of partner brands
• Up to $5000 tuition reimbursement
• Wellness incentive program
• Regular employee celebrations and events

Who We Are

Founded nearly half a century ago Pennex continues to see rapid growth as a leading provider of quality aluminum cast products and extrusions. With state-of-the-art technology and facilities across Ohio and Pennsylvania were proud to offer the capabilities and expertise to cast billet extrude custom shapes and fabricate finished components for customers across a range of markets - including automotive transportation building and construction electrical and machinery consumer durables and distribution.

But its not just what we do that sets us apart its how we do it. Safety. Caring. Integrity. Growth. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whether its driving innovation within our industry making the impossible possible for our customers providing a safe respectful workplace for employees or supporting our local communities our purpose is clear. We are dedicated to impacting our world in a positive way.

If you are a like-minded individual with a strong ability to problem solve collaborate and effectively communicate Pennex may be the perfect place for you to grow your career. To learn more please visit or check out other opportunities within the MX Holdings family of companies at .

Our Commitment to Inclusion

We welcome people of different backgrounds abilities and perspectives. To ensure our business and culture continue to be inclusive of all people we never discriminate on the basis of race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status. MX Holdings and the family of brands including Metal Exchange and Pennex are proud to be equal opportunity employers. Additionally all of your information will be kept confidential according to EEO guidelines. Should you have any questions or require special assistance completing your application please email

Qualified Applicants must be legally authorized for employment in the United States and not require employer sponsored work authorization now or in the future for employment in the United States.

Our salary ranges are primarily determined by role level and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training.

Confidentiality Agreement Required: Yes