Inside Sales Representative

Summary:The Inside Sales Representative is responsible for developing and maintaining customer relationships while providing technical sales support for industrial blower and pneumatic conveying equipment. This position serves as the primary point of contact for customers seeking replacement blowers parts repairs system upgrades and complete blower packages. The representative works closely with outside sales personnel service technicians engineering and manufacturers to deliver accurate quotations and technical solutions that meet customer ideal candidate possesses strong mechanical aptitude exceptional customer service skills and the ability to understand industrial equipment applications across multiple Duties and Responsibilities:Respond promptly to customer inquiries regarding industrial blower equipment and vacuum systemsPrepare accurate quotations for new equipment replacement units and repair servicesRecommend appropriate products based on customer applications operating conditions and performance and maintain strong relationships with existing customers while identifying opportunities to expand contact customers regarding replacement equipment preventative maintenance and service with outside sales representatives to support customer visits and project equipment specifications drawings and performance closely with service technicians to ensure proper equipment selection and project customer orders and monitor projects through shipment and detailed customer records quotations and sales activities within the company CRM with manufacturers regarding pricing lead times product availability warranty issues and technical current on manufacturer product lines and emerging customers with troubleshooting equipment and identifying replacement up on quotations to maximize conversion rates and customer in product training provided by manufacturers and industry inventory planning for commonly stocked equipment and replacement all customer interactions reflect the companys commitment to exceptional Qualifications:High school diploma or equivalent 3 years of industrial sales mechanical equipment sales or technical customer service experience mechanical aptitude and ability to understand industrial equipment verbal and written communication organizational and time management to read technical specifications and equipment with Microsoft Office and CRM to manage multiple quotations and customer requests -motivated with strong problem-solving Qualifications:Experience with industrial blowers compressors pumps vacuum systems or pneumatic conveying of rotating equipment and industrial maintenance reading equipment drawings and performance distribution or OEM sales Competencies:Customer Relationship ManagementTechnical SalesMechanical AptitudeSolution SellingProduct KnowledgeQuotation PreparationNegotiationTime ManagementAttention to DetailTeam CollaborationPhysical Requirements:Ability to sit stand and work at a computer for extended lifting of parts or literature up to 30 to occasionally visit customer facilities and manufacturing to communicate effectively in person by telephone and Expectations:Sales growthCustomer retention and satisfactionQuote turnaround timeAccuracy of quotations and order processingDevelopment of new sales opportunitiesProduct knowledge and technical proficiencyWorks closely with Outside Sales Representatives Service Department Operations Purchasing and Manufacturer Representatives.