Inside Sales Operations Executive

The Inside Sales Operations Executive is a newly created role responsible for supporting the Inside Sales team by managing the operational administrative and transactional activities associated with customer renewals and sales processes. The role focuses on order processing invoicing opportunity management contract administration and customer support to ensure accurate and efficient execution of renewals and transactions. 

Working closely with Inside Sales Executives Finance Legal and Customer Support teams the role ensures data integrity SLA compliance and a seamless customer experience throughout the customer lifecycle. The successful candidate will help drive operational excellence by maintaining accurate records supporting pipeline and forecasting activities executing multi-year renewals resolving customer inquiries and identifying opportunities to improve processes and efficiency. 

This is a hybrid role requiring the successful applicant to attend our Philadelphia office three days per week with the remainder of the time working remotely. 

Key Responsibilities 

Order Processing & Contract Administration 

• Prepare validate and process customer order forms accurately and within agreed timelines. 

• Verify customer information pricing entitlement and contract terms prior to submission. 

• Maintain accurate contract and customer documentation for compliance and audit requirements. 

• Track order status and proactively manage follow-up actions to ensure timely completion. 

Invoicing & Customer Service Support 

• Manage invoicing processes for renewals amendments and new transactions. 

• Liaise with CS to resolve billing issues payment queries and invoicing discrepancies. 

• Support revenue recognition processes by ensuring accurate transaction records. 

• Assist with month-end and quarter-end activities related to renewals and sales operations. 

• Maintain accurate financial documentation and reporting records. 

Opportunity & Renewal Management 

• Maintain and update Salesforce records to ensure opportunity and customer data accuracy. 

• Monitor renewal opportunities and identify contracts requiring attention or escalation. 

• Manage the administration and execution of multi-year renewal agreements under $20K. 

• Ensure contract terms pricing and renewal schedules are accurately reflected in internal systems. 

• Support contract amendments modifications and customer communications throughout the renewal process. 

• Coordinate with stakeholders to ensure successful and timely renewal completion. 

• Support renewal pipeline management forecasting and performance reporting activities. 

• Ensure accurate tracking of customer interactions contract status and renewal progression. 

Customer & Internal Support 

• Provide timely and professional support for customer and internal inquiries relating to renewals contracts orders and invoicing. 

• Deliver a high standard of customer service and ensure a positive customer experience. 

• Partner with Inside Sales Executives to prioritise workloads and support revenue-generating activities. 

• Act as a trusted point of contact for operational and transactional queries. 

Qualifications :

Qualifications 

• Experience in sales operations customer support or administrative roles 

• Experience in B2B environments particularly with subscription or renewal-based business models 

• Ability to prioritize tasks and manage multiple customer accounts efficiently 

• Previous exposure to Salesforce and SAP preferred 

• Strong Microsoft Office skills particularly Excel for data management 

• Excellent verbal and written communication skill 

• Strong work ethic and organizational skills to maintain accurate records and meet tight deadlines. 

Additional Information :

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at conference you get the flexibility and support to work from home or remotely.

Closing Date: Applications will close on Friday September 4 2026.

• Hourly pay of approx. $31 per hour commensurate with experience. 
• 15 paid vacation days
• 10 paid sick days
• 2 paid floating holidays
• Paid parental leave
• Paid leave for life events; i.e. wedding or moving
• Medical dental & vision benefits
• 4 paid volunteering days per year
• Paid day off for your birthday
• 401(k) match
• Flexible working schedule
• Seasonal social and charitable events
• Training and development
  • Were passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. Well support you in your journey by working together on your own bespoke Taylor & Francis Development Plan ensuring you have the resources tools support and coaching that will get you where you want to be. 

All your information will be kept confidential according to EEO guidelines.

Being Yourself at Taylor & Francis 

If youre excited about working with Taylor & Francis to foster human progress through knowledge we invite you to apply even if your existing skills and experience dont fit every item listed above. At Taylor & Francis we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources incentives and flexibility you need to enjoy success at work and to live a healthy balanced life. 

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits develops and retains colleagues without regard to any protected personal characteristics or other non-merit based factor. 

We genuinely care about our colleagues promoting work-life balance wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: better yet check out our LinkedIn Life Page highlighting our accomplishments employees and company culture. Its also a good way of meeting our recruitment team who will be happy to advise you on your journey here at T&F. 

know that sometimes the perfect candidate doesnt exist and that people can be put off applying for a job if they dont fit all the requirements. If youre excited about working for us and have most of the skills or experience were looking for please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive inclusive environments where our colleagues can succeed.  As such Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race colour ancestry national origin religion or religious creed mental or physical disability medical condition genetic information sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression age marital status citizenship or other protected characteristics under local law.    This role may also be available on a flexible working or part time basis please ask the Talent Acquisition team for more information. 

To find out more about our business and the great career opportunities please go to our Careers Site:  Work :

No

Employment Type :

Full-time