Inside Sales Medium Voltage Remote (US)

Theyre looking to add an Inside Sales Representative to their Medium Voltage Wire & Cable Team. This is a fast-paced high-volume environment where youll work closely with customers manufacturers and the outside sales teamhandling quotes orders pricing availability delivery updates and everything in between.
 
An Inside Sales Associate processes orders and quotations via fax email or telephone handling the overall coordination and execution of customer service for the manufacturers we represent. Other tasks of the inside sales team include educating clients and up selling products and services and handling cancellation or changes while informing the personnel or departments involved.

Qualifications :

Excellent Customer Service
Answer incoming calls with proper phone etiquette
Promptly respond to all emails voicemails and phone calls
Promptly and accurately process customers orders quotes or returns
Provide follow up on quotes and orders throughout sales process
Obtain and communicate accurate information
Provide pricing availability and delivery information
Set up new customer accounts
Handle and resolve customer complaints while escalating to appropriate managers when necessary
 
KNOWLEDGE / SKILLS
3 years of working with Medium Voltage Wire & Cable experience 
Knowledge of customer service principles and practices preferably with experience in an office environment
Ability to work both independently and in a teamwork environment
Experience using Microsoft Outlook Word & Excel
 

Additional Information :

Competitive compensation benefits package retirement offerings and additional employee programs.

Remote Work :

Yes

Employment Type :

Full-time