Inside Sales Manager

Location: Schenectady NY
Salary: $100000$110000 plus bonus potential
Schedule: MondayFriday Primarily onsite
Employment Type: Direct Hire

Are you a hands-on leader who enjoys developing people improving processes and finding better ways to serve customers Were partnering with an established global manufacturing organization to identify an Inside Sales Manager to lead a local team and help drive the next stage of its operational growth.

This is an opportunity for someone who can balance customer service and daily operations with team development and continuous improvement. Youll have the opportunity to make a meaningful impact on how the team works collaborates across departments and supports customers.

What Youll Do

• Lead coach and develop a team responsible for customer accounts quotations sales orders and customer inquiries.
• Oversee daily customer service and inside sales operations ensuring timely and effective resolution of customer needs.
• Serve as an escalation point for customer concerns and collaborate with internal departments to resolve issues.
• Partner with Production Shipping Finance Quality and Sales to coordinate activities and keep orders moving efficiently.
• Evaluate existing workflows identify inefficiencies and implement practical process improvements.
• Establish clear expectations promote accountability and support the professional development of team members.
• Use reporting data and internal systems to monitor performance and identify opportunities for improvement.
• Support system enhancements and evolving business processes.

What Were Looking For

• Experience leading a customer service inside sales order management or similar customer-facing operations team.
• Demonstrated ability to coach employees establish accountability and address performance challenges.
• A proactive hands-on approach to problem-solving and continuous improvement.
• Strong organizational communication and cross-functional collaboration skills.
• The ability to balance a supportive leadership style with the confidence to challenge existing processes and drive change.
• Proficiency with Microsoft Office particularly Excel.
• Experience with SAP ERP systems or system implementation projects is a plus.
• A bachelors degree in Business Administration Marketing Communications or a related field is preferred.

Compensation & Benefits

• Full benefit package; including:
• Competitive base salary of $100000$110000.
• Annual incentive bonus targeted at approximately 810% based on individual and company performance.
• Two weeks of vacation.
• Eleven paid holidays plus a floating holiday

Nesco Resource offers a comprehensive benefits package for our associates which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical Vision Dental 401K and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.