Inside Sales Instruments

Typical Duties & Responsibilities

• Receive phone calls faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the work load will be considered as heavy.
  • Information handled will include Measurement Technician Scheduling RFQs Technical Assistance/Support Factory Support Technical Product Support Delivery Expediting.
• Ensure that Inside efforts are aligned with the Technician availability.
• Support JHC accounting department with problem invoices returns and general customer account information.
• Support JHC Sales personnel when required for the pursuit of Instrumentation initiatives.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
• Work closely with and support the JHC product principals when required to do so.
• Actively and enthusiastically attend required and preferred training.
• Actively and enthusiastically participate in the after hour and weekend On-Call rotation as required.
• Actively and enthusiastically support JHC colleagues at all times and especially when overload situations arise.
• Accurately complete quotes order entry and purchase orders within the customers time requirements.
• Always build and cultivate solid relationships

PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email the Internet or in any form and/or method without a validand executedsearch firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

If you wish to become an approved agency to assist us in our employment efforts please submit your request to