Inside Sales & Fabricator RW Connection

The mix will shift with customer demand and branch priorities. The ranges below are planning guides not fixed limits.

Customer Service Inside Sales & Counter Sales

• Welcome walk-in customers and respond promptly and professionally to phone and email inquiries
• Listen carefully to customer needs ask practical questions and help identify appropriate products or solutions
• Learn product applications specifications and compatibility across industrial hose fittings gaskets conveyor products and MRO supplies
• Prepare accurate quotes enter sales orders check pricing and availability and communicate expected lead times
• Process counter transactions and payments in accordance with company procedures
• Follow up on quotes open orders backorders special orders returns and customer requests until resolved
• Maintain accurate customer order and transaction records in company systems
• Involved the Branch Manager or technical resources when additional product or application expertise is needed

Fabrication & Technical Product Preparation

• Measure cut prepare and assemble industrial products according to customer specifications
• Assist with basic hose assembly product preparation and other value-added fabrication after training
• Learn to use hand tools power tools measuring equipment and fabrication machinery safely and accurately
• Read and follow customer specifications work instructions measurements and job requirements
• Inspect completed work for accuracy quality and proper fit
• Maintain a clean organized and safe fabrication and work area
• Develop practical knowledge of industrial materials tools equipment and fabrication processes

Branch Support

• Pick stage pack label and prepare customer orders for counter pickup delivery or shipment
• Receive inbound shipments verify quantities and condition and report discrepancies
• Stock and organize inventory and assist with cycle counts and inventory accuracy
• Load and unload trucks and move materials using safe material-handling practices
• Coordinate with purchasing accounts payable accounts receivable sales and other branches to resolve order or customer issues
• Communicate early when a commitment may be missed and bring possible solutions forward
• Maintain clean orderly and safe counter fabrication warehouse and shared work areas
• Assist with other branch responsibilities as needed

• High school diploma or GED
• Mechanical aptitude and a genuine interest in learning industrial products applications tools and equipment
• Strong attention to detail and the ability to follow measurements specifications and instructions accurately
• Comfortable using hand tools power tools measuring equipment and shop machinery
• Strong communication skills and a professional service-minded approach
• Ability to use computers and learn order-entry inventory email and other business systems
• Dependable organized and able to follow through on assigned work
• Ability to work independently ask questions and contribute proactively to a small team
• Ability to regularly lift and carry up to 50 pounds and handle heavier or awkward materials with assistance or appropriate equipment
• Commitment to attendance punctuality safety and company procedures

Preferred Qualifications

• Experience in inside sales counter sales technical customer service fabrication manufacturing or a related hands-on environment
• Experience with industrial hose hydraulic components gaskets conveyor belting fittings MRO supplies automotive or heavy equipment parts HVAC plumbing or similar products
• Experience reading prints specifications measurements or work instructions
• Previous experience with hose assembly gasket fabrication rubber products cutting equipment or other light manufacturing processes
• Warehouse inventory control forklift or shipping and receiving experience
• Previous industrial distribution or fabrication experience is helpful but not required.

Physical & Work Environment Requirements

• Ability to stand and walk for extended periods
• Ability to bend reach climb push pull and move throughout office counter fabrication and warehouse areas
• Ability to work in an environment that may include varying temperatures dust odors and mechanical noise
• Ability to use required personal protective equipment and follow all safety rules
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role

Compensation & Benefits

This is a non-exempt position eligible for overtime at 1.5 times the regular rate after 40 hours worked in a week.

RW Connection offers:

• Medical dental and vision insurance
• Life and short-term disability insurance
• 401(k) retirement plan with company match
• Paid holidays and paid time off
• Training and development opportunities
• Opportunities to grow with a well-established company

About RW Connection

RW Connection Inc. a Singer Industrial company distributes industrial and hydraulic hose conveyor belting gaskets fittings couplings safety products and industrial MRO supplies. The company supports customers with local inventory responsive service custom solutions and access to the broader Singer Industrial network.

Join a team where your work is visible your judgment matters and you can develop valuable technical sales and fabrication skills!

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