Inside Sales Consultant I

Welcome!

Provide dedicated support for the Residential Advantage Program including assisting customers operations and contributing to the internal growth and development of the program.

Generate Advantage end-of-term upgrades for residential customers ensuring smooth transitions and timely execution.

Support Business Development initiatives by assisting with outreach lead generation and expanding the Service Experts and Advantage Program footprint.

Provide responsive customer support for Advantage Commercial and Dealer clients addressing inquiries resolving issues and maintaining high satisfaction levels.

Collaborate with internal teams (Sales Operations and Product) to streamline processes and improve service delivery.

Maintain accurate records and documentation to support reporting forecasting and continuous improvement efforts.

Assist in preparing sales materials and presentations for internal and external stakeholders.

Monitor customer feedback and trends to help shape future program enhancements and service strategies.

Proactively follow up with leads and customers to ensure timely progression through the sales pipeline.

Utilize CRM tools to manage leads track customer interactions and support reporting efforts.

Required Qualifications:

High School Degree or GED (a bachelors degree or related professional sales certifications preferred)

1 years in outbound/telemarketing sales or related sales experience

2 years in customer service

Excellent verbal and written communication skills

Ability to navigate multiple support center operations systems

Strong selling and business-development skills

Demonstrated commitment to the delivery of high quality customer-focused service.

Excellent interpersonal skills with the ability to decipher customer concerns and translate them into business solutions

Valid drivers license with acceptable driving record

Available to work flexible hours and on-call shifts as needed

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email