Inside Sales and Digital Channel Coordinator

Inside Sales Operations 

• Prepare quotes for dealers and sales representatives and turn them around quickly. 

• Support order entry order status lead times and ship-date communication. 

• Answer product configuration and availability questions and pull in a Regional Sales Manager or our culinary team when a question needs deeper expertise. 

• Support dealers and Regional Sales Managers in every time zone. Anything that arrives after hours gets answered the same day or first thing the next morning. 

• Spot larger project opportunities and route them to the Regional Sales Manager who owns that territory. 

Ecommerce and Digital Channel Support

• Be the named Alto-Shaam contact for the ecommerce dealers who run their own in-house support teams. 

• Own the flow of accurate product information onto their sites: product page copy specification sheets dimensions and utility requirements images and comparison data. You will coordinate these packages with our Marketing team. 

• Audit what is published about our equipment on those sites find what is out of date or wrong get it corrected and confirm the fix. 

• Answer the product and application questions their support teams and customers raise. 

• Pull the monthly digital channel summary together: content accuracy open corrections stocking depth and whatever search and conversion data our partners share. 

Pricing Policy Compliance 

• Review authorized reseller sites on a regular schedule to check how our equipment is priced and displayed against Alto-Shaam policy. Document what you find carefully: product page screenshot date and observation. 

• Send our standard first notice when something needs correcting and escalate anything beyond that to your manager. This role works inside a defined framework rather than negotiating outcomes and we will train you on exactly where the lines are. 

• Maintain the compliance log and the monthly summary and help us automate the parts of this that should not be done by hand. 

Project and Program Coordination  

• Keep trackers action lists owners and due dates current for sales programs. 

• Build meeting agendas capture decisions and chase follow-ups to closure. 

• Help keep our CRM data clean and support trade show lead capture and routing. 

Qualifications :

For a candidate to be successful as a Inside Sales and Digital Channel Coordinator they must have:

• Two or more years in inside sales sales operations customer service ecommerce or account coordination. An associate or bachelors degree counts in place of experience. 

• Careful clear writing. A meaningful part of this job leaves the building in writing so we will ask you for a short writing sample. 

• Real comfort with spreadsheets. Lookups pivot tables cleaning up messy data and the instinct to double-check a number before you send it. 

• Digital fluency. You move around ecommerce sites and product pages easily and you are curious about how people search for and buy things online. 

• Process discipline. You can follow a documented process consistently and you speak up when it needs improving. 

• Composure. You will sometimes talk with people more senior and more assertive than you are. We need someone who can say let me bring that to my manager and mean it. 

• Curiosity about AI and automation. A lot of the monitoring and reporting in this role should get faster every quarter. We want someone who wants to be the reason it does. 

Additional Information :

For more information about our benefits job duties and company values go to

Work :

No

Employment Type :

Full-time