Inside HVAC Technical Consultant

Under direct supervision provides basic technical troubleshooting assistance to internal service technicians and other field personnel to resolve technical system issues.

Duties include but are not limited to:

• Provides basic remote troubleshooting and installation assistance of HVAC/R equipment.
• Troubleshoots issues with circuits components and controls to guide caller to the appropriate resolution.
• Provides technical documentation to internal service technicians and other personnel.
• Guides caller to the appropriate field personnel if first-hand attention is required.
• Documents call information into the call-tracking database in the event additional follow-up is required.

• High school diploma or an equivalent combination of education and experience.
• 5 years experience in installation and service of HVAC equipment
• Strong verbal and written communication skills
• Analytical ability and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Word Excel data entry
• Must be able to prioritize work work on multiple tasks and maintain organization
• Must be self-directed excellent customer service skills.

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $55000 $73000annually. Factors that may affect starting salary include geography/market and the skills education experience and other qualifications of the successful candidate.

Employees in this role are also eligible for abonus in accordance with the terms of the Companys applicable plan.

Benefits:Subject to applicable eligibility requirements the following benefits are offered for this role: tuition reimbursement; medical dental and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire and subject to applicable eligibility requirements new employees in this role also receive up to: 12 days paid time off 2 paid well-being days 1 paid volunteer day 12 paid holidays and 3 floating holidays per year.

Our Culture: At Lennox our Core Values of Integrity Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team members contributions. As an equal opportunity employer we are committed to recruit develop and retain talented individuals from a wide range of backgrounds ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox youll take pride in our brands knowing you are part of something special. Come stay and grow with us!

Disclaimers:The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time with or without notice subject to applicable law.

We may use automated tools including artificial intelligence to support parts of our hiring process such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions please contact