Inside Account Associate (LAC) CCA

The Inside Account Associate (LAC) for our CCA (Caribbean Central America) Organization achieves revenue and gross profit dollar targets by managing their customer base from an inside sales standpoint.

Develops profitable customer relationships through efficient order management and effective handling of customer requests.

Completes timely requests for information on bids quotes technical information and positioning of TD SYNNEX programs and services.

Lets Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.

Candidates from Guatemala EL Salvador Honduras & Panama are encouraged to apply.

• Responsible for full order management including placing orders following up to ensure all holds are released and providing tracking information to customers upon shipping (25%)

• Proactively contacts and develops a specified account base and prospects for new business opportunities to achieve growth and profit targets. (25%)

• Effectively manages customer experience by responding to all quotes bids and orders through multiple modes of communication (phone email instant messenger fax) (10%)

• Proactively discusses TD SYNNEXs value added services including; TD SYNNEX Reserve Program Configuration Services and others as required (10%)

• Utilizes experience to effectively negotiate TD gross margin through up-selling and cross selling opportunities. (5%)

• Develops and enhances relationships with all TD SYNNEX departments and vendor field representatives to act as a liaise on behalf of the customer (5%)

• Accumulates competitive market and pricing information and provide feedback to the relevant parties. (5%)

• Attends all mandatory vendor training lunch and learns and seminars. (5%)

• Backs up other sales teams when coverage is needed (5%)

• Provides team leadership by being a subject matter expert. (5%)

• High School Diploma Required.

• Colleges degree or equivalent experience from which comparable knowledge and job skills can be obtained.

• 1 Years of relevant work experience.

• Proficient in English (level B2 or higher) required.

• Assist in managing collections if necessary.

• Knowledge of Windows Office Suite applications CRM tools.

• Provide End-to-end order management & logistics coordination (order entry hold resolution shipment tracking and customer updates)

• Account management & new business development (proactive outreach and prospecting to achieve growth and profit targets)

• Able to multichannel customer communication & service excellence (timely handling of quotes bids and orders via phone email IM fax)

• Sales negotiation upselling & cross-selling for gross margin expansion

• Provide cross-functional and vendor relationship management (liaison with TD SYNNEX teams and vendor field reps; provides backup coverage)

• Comprehensive Order and Logistics Management: Experience entering orders and tracking shipments.

• Proficiency in Sales Management Tools: Such as ERP CRM or CIS.

• Account Prospecting and Development: Experience in proactively contacting clients identifying business opportunities and following up on quotes/bids.

• Upselling and Cross-selling Strategies: Proven ability to identify incremental and cross-selling opportunities to optimize gross margins.

• Interdepartmental and Manufacturer Coordination: Experience in coordinating between internal areas (Finance Credit Operations) and vendors.

• Attention to Detail and Accuracy: Ability to handle numerical data product codes and quotes without errors.

• Time Management and Working Under Pressure: Ability to respond promptly to peak demand and meet SLAs (response times).

• Multichannel Communication: Fluency and professionalism in interacting via email telephone and instant messaging. Conflict Resolution and Negotiation: Focus on productive win-win solutions to objections or problems in the service.

• 3 years commercial experience desired.

• Degree in Sales or Marketing desired.

• Knowledge of Software/Hardware/Networking products desired.

• Professional environment (Remote).

• Occasional non-standard work hours or overtime as business requires.

• Represents the company to the customer and the customer to the company in all sales-oriented activities.

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.

• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.

• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.

• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion.

If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply.

You may be exactly the person were looking for!

#CCA

At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds perspectives and skills. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity or expression sexual orientation protected veteran status disability genetics age or any other characteristic protected by law.

TD SYNNEX is an E-Verify company