Inquiries And Complaints Specialist

• Participates in the development review and implementation of MAJCOM IG policies and procedures.
• Provides guidance on procedures and processes for processing complaints FWA disclosures Congressionals etc. to Inspectors General (IG) at installations of the command.
• Conducts investigations of complaints and resulting investigations that cover a diverse range of subjects and allegations in such areas as operations logistics personnel finance civil engineering training and health care and ranging from simple inquiries to very complex issues that may result in further investigative matters that grow from the original complaint.
• Manages the Freedom of Information Act/Privacy Act release of IG records.

• U.S. Citizenship Required
• Males must be registered for Selective Service see
• If authorized PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS you may be subject to completing/signing a CONUS agreement. More information on PCS requirements may be found at: position is subject to provisions of the DoD Priority Placement Program
• Employee may be required to work other than normal duty hours to include evenings weekends and/or holidays
• Disclosure of Political Appointments
• Depending on the type of position (competitive/excepted) you are selected for you will be required to serve a 1-year probationary period OR 2-year trial period.
• Upon completion of your probationary/trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.
• May be required to travel by military or commercial aircraft while in a temporary duty status.
• Must be able to obtain and maintain a Secret Clearance.

In order to qualify you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions Administrative and Management Support Positions General Inspection Investigation Enforcement and Compliance Series 1801

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-11 or equivalent in other pay systems. Examples of specialized experience includes comprehensive knowledge of the laws regulations Executive Orders court decisions and issues related to the IG complaints process Fraud Waste and Abuse disclosures the Freedom of Information Act and Privacy Act and the skill to apply this knowledge to a variety of difficult and complex work assignments dealing with complex or sensitive investigations of complaints and inquiries and advising installation level Inspector General personnel accordingly. Knowledge of various military and civilian programs such as those concerning assignments promotion training pay equal opportunity/treatment etc. and skill in applying analytical techniques to issues and customs encountered in the Air Forces military and civilian work force such as those concerning assignments promotion training pay equal opportunity/treatment; and investigations of various kinds of complex complaints inquiries requests for substantive information concerning Air Force programs and operations and resolve or recommend appropriate disposition.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge skills abilities and/or competencies in the following areas:
1. Knowledge of investigative techniques principles and procedures to provide advice and assistance to installation level Inspector General personnel and conduct investigations of allegations of fraud waste and abuse or other complaints of wrong doing or inappropriate behavior on the part of Federal activities.
2. Knowledge of the Freedom of Information and Privacy Acts.
3. Skill in planning and conducting interviews inspections and investigations.
4. Ability to research interpret analyze and apply regulations policies and directives pertaining to the Air Force complaints and investigation programs.
5. Ability to communicate orally and in writing.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience including volunteer work done through National Service Programs (i.e. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.