Injury Adjuster Apprentice San Antonio TX

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Continue Serving Through a Meaningful Civilian Career

Are you a veteran with a medical background Your military service has equipped you with critical thinking empathy attention to detail and medical knowledge that can make an immediate impact as an Injury Adjuster Apprentice. Whether you served as a Combat Medic Corpsman Medical Technician or in another healthcare-related military specialty you have developed skills that align closely with evaluating injury claims reviewing medical records and supporting individuals through recovery. Join a team where your service experience is recognized valued and transformed into a new mission of helping others.

The role would require an individual to be full-time in-office (5 days per week) for the duration of the training. Upon successful completion of the apprenticeship program employees will transition to a hybrid schedule (combination of in-office and remote work).
This position will be based at the San Antonio TX location. Relocation assistance is not available for this position.

Overview:

• Training Schedule: Targeted hiring for a January 25 2027 start date. PTO opportunities may be limited during training period.
• Work Schedule: Must be available to work Monday through Friday 8am 5pm
• Training Model: Instructor-led training real-time claims handling and one-on-one mentorships
• Progression: Advancement within the program will be based on demonstrated competencies and performance
• Licensing: Support provided to obtain required state adjuster licenses

What youll do:

Under guidance and with increasing independence you will:

• Investigate evaluate and resolve auto bodily injury claims while delivering a high level of member service
• Communicate with members claimants attorneys and third parties to gather facts and provide updates
• Analyze coverage assess liability and evaluate damages including medical injuries
• Review and interpret medical records police reports and other claim documentation
• Establish and manage claim reserves within authority guidelines
• Develop and execute claim strategies to drive timely and fair resolution
• Negotiate settlements with claimants within authority levels
• Identify potential fraud and escalate concerns to appropriate teams
• Maintain accurate and compliant claim file documentation
• Partner with internal and external stakeholders to support claim resolution
• Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.