Infrastructure Specialist 1 (PN )

• Inclusion
  
• Partnership
  
• Respect

What Youll Do

AtDODDs assigned Developmental Centers &/or offices:

• Answers questions fromend users
• Offers technical solutions & assistance to meet business needs ofcustomers & presents informal mentorship opportunities to peers &/orlower-level staff via conversation observation or technical documentation
• Offers assistance with producing various reports for the center
• Independently installs maintains configuresupgrades &/or administers hardware (e.g. PCs laptops printers) &/orsoftware (e.g. MS Office Professional).
• Provides Tier II-III level customer supportbusiness continuity promotes system security & awareness by adhering tothe Agencys &/or States IT security policy(s) & standardstelecommunications & physical network connectivity; devises new approachesto problems encountered.
• Diagnoses analyzes & resolves issues forcustomer(s) in assigned single technology domain.
• Creates organizes files &maintains ITS documentation.
• Grant access maintain user accounts troubleshoot problems & upgrade software.
• Takes appropriate action & responds to alarms/alerts per agency policy & procedure (e.g. anti-virus spam).
• Provides input & suggestions to supervisor/management relative to scope of duties.
  
• Performs client support for specific agency/enterprise systems; this includes user account support end user support & training & application support.
  
• Interfaces with other platforms from a hardware &/or software perspective (e.g. video conference equipment).
• Changes telephone system (movesaddschanges) updates speed dial assists with running call reports.
• Support DC payroll department with Kronos time clock hardware configuration.
• Configure wireless devices to connect & operate on the network (e.g. laptops smart phones etc.).

• Hourly wage will be paid at step 1 unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.

• The final candidate selected for the position will be required to undergo a criminal background check. RuleBackground Investigations for Employment outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.
  
• The final applicant selected for this position will be required to submit to urinalysis prior to the appointment to test for illegal drug use. An applicant with a positive test result will not be offered employment.
  
• No additional materials will be accepted after the closing date; in addition you must clearly demonstrate how you meet minimum qualifications.
  
• Requires travel throughout State of Ohio & may require overnight stay. Must be willing & able to secure a Driver License OR supply your own transportation.

To request a reasonable accommodation due to a disability please contact the ADA Coordinator at or by email at

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Technical Skills:Customer ServiceInformation Technology Network Services System Administration Telecommunication Systems

Professional Skills:Adaptability Attention to Detail Customer FocusListening Problem Solving