Infrastructure Engineer, Incident Response – Bethesda, MD

Analyze test troubleshoot and evaluate existing Server Infrastructure such as servers and other data communications and perform server maintenance to ensure servers operate correctly with minimal interruption.
Identify the causes of Server problems using diagnostic testing software and equipment.
Document Server support activities.
Install upgrade and maintain the platform hardware and operating systems (Windows AIX Redhat).
Troubleshoot and resolve issues related to file systems disk usage CPU memory applications across RedHat AIX and Windows Servers.
Administer virtualization technologies using VMWare for Redhat and Windows Hardware Management Console (HMC) for IBM AIX for centralized maintenance of server environment.
Provide hands-on infrastructure support for priority incidents as directed by US/Canada Incident Commander.
Collaborate with network application and other technical teams as well as service providers to identify problem root causes and restore services (examples: Property Management Systems Point of Sales File and Print Key Servers etc.).
Close incidents or initiate process to transition to next shift following established processes.
Work with support vendors and providers to ensure proper global coverage phone support parts replacement and on-site assistance.
Execute Problem Management activities including customer communication and creation of Root Cause Analysis reports.
Provide training guidance and mentorship to team members and peers as needed in procedures related to Server infrastructure or related systems.
Identify and recommend improvements to service delivery operational workflows and continual service improvement processes.
Evaluate and propose technical solutions that enhance the stability and reliability of property infrastructure.
Develop technical implementation steps test approaches and task timelines for operational changes and system enhancements (not project management).
Create update and maintain administrative operational and technical policies and procedures ensuring alignment with bestpractice standards for employees contractors and vendors.
Maintain regular communication with US/Canada teams and other partner organizations to stay aligned on deployment and production support activities.
Collaborate closely with application development and engineering teams to troubleshoot and resolve complex technical issues.
Support ongoing refinement of internal processes to improve efficiency and service quality.
Coordinate with IT service providers and vendors to drive incident resolution and ensure timely restoration of services.
Participate in a 24x7x365 support environment including work outside standard business hours when required and document Server support requests and resolutions.
Serve as a technical resource offering expertise and support to stakeholders within and outside the department
Design develop and maintain scripts or automated processes to streamline operational tasks.

REQUIREMENTS: Bachelors degree or equivalent in Engineering Computer Science or a closely related technical discipline followed by 5 years of progressive technology experience. Experience must include:

3 years experience in the operational support of critical solutions in large scale environments and organizations with specific experience in Windows RHEL and VMWare (vCenter and ESXi Hypervisor)
3 years experience in AIX Server Administration
2 years experience with CI/CD pipeline technologies such as Git Docker Trusted Registry Artifactory HashiCorp Vault Maven etc.
2 years experience with Security Protocols like SSL SAML LDAP etc.
2 years experience in Automation and Scripting languages (Ansible PowerShell VB ShellScript)
2 years experience in server provisioning upgrades patch management Critical Incident management and Vendor management
1 year of experience delivering technology solutions in a fast-paced deadline driven enterprise environment
1 year of experience learning and applying new technologies to solve business needs
1 year of experience understanding change management testing requirements techniques and tools to ensure high availability of systems
1 year of experience researching emerging technologies and trends standards and products

Must be available to work outside of normal business hours and days in a 24x7x365 environment

Telework: Hybrid part-time telecommuting authorized

SALARY: $114483.00 - $151800.00 per year

LOCATION: 7750 Wisconsin Ave Bethesda MD 20814

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.