Information Technology & Systems Technician

Your experience matters

Canyon Vista Medical Center is part ofLifepoint Health a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Information Technology & Systems Technician joining our team youre embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills compassion and dedication will make a remarkable difference in the lives of those we serve.

How youll contribute

An Information Technology & Systems Technician who excels in this role:

• Provides first-level technical support to internal customers across the facility serving as the primary point of contact for hardware software and network service requests.
• Manages incidents from initial intake through resolution or escalation ensuring timely and effective support that enables clinical and operational workflows.
• Collaborates with the ITS Leader and cross-functional support staff to deliver reliable technology services in accordance with enterprise standards and regulatory requirements and may also work in coordination with enterprise service desk resources as applicable.
• Serves as the first point of contact for IT support requests via phone email walk-up and enterprise ITSM ticketing system.
• Performs initial diagnosis and troubleshooting of hardware software network connectivity and peripheral issues for end users.
• Resolves incidents and fulfill service requests at first level per established service level agreements; escalate complex issues to appropriate support teams with thorough documentation.
• Provides both on-site deskside support and remote/phone-based support to facility staff.
• Provides first-level support for business and clinical applications including ticket triage basic troubleshooting and escalation to appropriate support resources.
• Assists end users with account access password resets and user provisioning in accordance with enterprise security policies.
• Delivers basic end-user training on applications equipment and standard workflows as needed.
• Installs configures tests and maintains desktop and laptop computers printers mobile devices and peripheral equipment in accordance with enterprise standards.
• Performs minor hardware repairs component replacements and preventive maintenance.
• Maintains accurate hardware and software inventory records.
• Ensures all workstations and devices comply with enterprise security configuration and patching standards.

• Documents all incidents service requests and resolutions accurately in the enterprise ITSM platform.

• Tracks recurring issues and communicate patterns to the ITS Leader; may also identify and propose process improvements to reduce incident volume.

• Contributes to knowledge base articles for common issues and standard operating procedures.

• Supports infrastructure projects as directed including workstation deployments office moves and equipment refreshes.
• Assists with network infrastructure tasks as directed by the ITS Leader.
• Participates in enterprise IT initiatives at the facility level including system upgrades security remediation and technology refresh cycles; perform other duties as assigned.
• Maintains compliance with all regulatory requirements (e.g. HIPAA HITECH) in the handling of protected health information and technology systems.
• Follows enterprise change management incident management and information security processes.

What were looking for

Education:

• High school diploma or equivalent required. Associates degree in Information Technology Computer Science or related field preferred.

Certifications:

• CompTIA A or equivalent industry certification preferred.

Work Experience:

• 12 years of experience in IT support help desk or desktop support environment preferred.
• Healthcare IT experience preferred.
• Familiarity with enterprise ITSM platforms Active Directory and desktop operating systems.
• Strong customer service orientation with effective verbal and written communication skills.
• Ability to diagnose and resolve hardware software and network connectivity issues.
• Working knowledge of Windows desktop and laptop operating systems and Microsoft Office suite.
• Ability to prioritize and manage multiple concurrent support requests in a fast-paced environment.
• Ability to work independently with minimal supervision and collaboratively as part of a team.

Schedule: Full-time

Why join us

We believe that investing in our employees is the first step to providing excellent patient addition to your base compensation this position also offers:

• Comprehensive Benefits:Multiple levels of medical dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life accident critical illness hospital indemnity insurance short- and long-term disability paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental physical and financial wellness programs (free gym memberships virtual care appointments mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.

More about Canyon Vista

Canyon Vista Medical Center is a 106-bed acute care hospital that has been offering exceptional care for over 60 years. We are proud to serve our community with a Level III Trauma unit Center of Excellence for Total Joint Replacement Level I Nursery American College of Radiology Accredited Facility as well as many other state of the art services to ensure our patients are cared for.

Sierra Vista Arizona is a flourishing city located 75 miles southeast of Tucson. Thanks to our year-round temperate climate affordable housing low cost of living access to healthcare and education facilities not to mention the breathtaking natural beauty of majestic mountain ranges and the San Pedro River and outdoor activities Cochise County residents enjoy an excellent quality of life.

EEOC Statement:

Canyon Vista Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color race sex age religion national origin disability genetic information gender identity sexual orientation veterans status or any other basis protected by applicable federal state or local law.