Information Technology Support Specialist

Bridgewater College is seeking a friendly service-oriented IT Support Specialist to be the first point of contact for technology support across campus. This role combines hands-on technical troubleshooting with customer service and administrative support helping students faculty staff and visitors get the technology they need to work learn and stay connected.

If youre someone who enjoys solving problems helping people and learning new technology this could be a great opportunity to grow your IT career in a supportive college environment.

WHAT YOULL DO:

Frontline Technical Support & Operations

• Serve as the first point of contact for campus IT support via phone walk-up service and email.
• Serve as the first line of defense for all password resets account unlocks multi-factor authentication (MFA) troubleshooting and user access issues.
• Diagnose and resolve common technical issues involving campus Wi-Fi email access printing services and standard office software.

Account Administration & User Onboarding/Offboarding

• Create and provision end-user network accounts credentials and email addresses for incoming faculty staff students and student proxies in accordance with institutional access policies.
• Facilitate identity management workflows for onboarding new hires and enrolled students ensuring timely access to campus systems on day one.
• Execute offboarding procedures by updating permissions disabling accounts and archiving access for departing personnel and non-returning students.

Ticket Management & Queue Triage

• Triage categorize and prioritize incoming IT support tickets in the ticketing system.
• Monitor ticket queues to ensure inquiries are assigned and addressed in a timely manner according to established Service Level Agreements (SLAs).
• Escalate complex technical issues to Tier 2/Tier 3 support groups or with detailed information about the support need.

Campus ID Card Processing

• Process print and issue physical campus ID cards for new and returning students faculty staff and vendors.
• Troubleshoot ID card access control issues photo uploads and magnetic stripe/chip read errors.
• Maintain accurate records of card inventory issuance fees and hardware maintenance.

Department Operational Support

• Provide on-site and logistical IT support for key campus events including Fall/Spring Student Move-In New Student Orientation Commencement and Board meetings.
• Coordinate hardware hand-offs and temporary equipment loans for students and staff.

WHAT YOU BRING:

• High school diploma or GED required
• 1 years of experience in customer service help desk or IT support environment required
• Excellent time management skills with the ability to appropriately prioritize multiple tasks required
• Effective interpersonal collegial verbal and written skills essential; service commitment essential; ability to work well both independently and as part of a team; comfort with details and change required
• Demonstrated ability to manage people and processes in a fast-paced environment with the highest regard for customer service and end-user technology support required
• Ability to communicate effectively with people of varying levels of computer literacy required
• Proficient in MS Office suite mobile devices Windows as well as Mac OSX to provide support to faculty/staff and students required
• The optimal candidate will be self-motivated with a strong work ethic. Strong teamwork problem-solving interpersonal and communication skills are essential.
• Experience in higher education is highly desired.

WHAT WE OFFER:

• Competitive pay
• Comprehensive benefits package to include medical dental vision life and disability plans and 403(b) retirement program
• 20 days of paid time off in addition to 14 paid holidays
• Full tuition benefits for eligible dependents
• Access to BC Wellness Center

GENERAL INFORMATION: Bridgewater College was founded in 1880 as a coeducational liberal arts college to serve the local community. Located in the scenic Shenandoah Valley just minutes outside of Harrisonburg and within driving distance of Charlottesville Washington D.C. and Richmond Bridgewater is home to a total student body of approximately 1450 from 27 states and 19 countries. Bridgewater students study more than 60 majors and minors in addition to four graduate programs and 10 pre-professional programs. Bridgewater College is an NCAA DIII school with approximately 40 percent of its students participating in intercollegiate athletics on 26 teams. To learn more about Bridgewater College visit:

APPLY:Complete the online application.

DEADLINE:Review of applications will begin immediately and will continue until the position is filled.

FOR ADDITIONAL INFORMATION:Email

COMMITMENT TO EQUAL OPPORTUNITY: Bridgewater College an equal opportunity provider and employer is a welcoming and vibrant workplace. All qualified applicants will receive consideration for employment without regard to race color national or ethnic origin sex marital status disability religion age veteran status political affiliation or any other characteristic protected by -Discrimination Notice: SECURITY REPORT AND ANNUAL FIRE SAFETY REPORT: The Bridgewater College Annual Security Report and Annual Fire Safety Report summarizes policies on campus security and personal safety crime prevention fire safety and crime reporting and includes crime and fire statistics for the past three years: https: // request a printed copy please call

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NOTICE

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