Information Technology Specialist (Website Administrator & Technologist)

The Information Technology Specialist is responsible for the continuity and qualityof assigned web services and performs or coordinates website administration development integration accessibility cybersecurity release andsupport work according toSI ownership and governance.

In this position you will:

• Administer maintain and improve NMALs Drupal public website and related webapplications.
• Perform routine operational support and resolves technical issues affecting content authors museum staff partners and public users.
• Manage dependencies and configuration using SI-approved practices appropriate to the environment.
• Ensure that websites applications documents and digital content meet applicable Section 508 SI accessibility and WCAG Level AA requirements.
• Support data exchange and API integrations between the website and approved museum or enterprise services.
• Improve the usability and effectiveness of digital experiences through user-centered design information architecture responsive interface implementation analytics and iterative testing.

• Pass Pre-employment Background Investigation
• May need to complete a Probationary Period
• Maintain a Bank Account for Direct Deposit/Electronic Transfer
• Males born after 12/31/59 must be registered with Selective Service.

Conditions of Employment

Qualification requirements including one year time-in-grade at the next lower grade level for promotion candidates must be met within 30 days of the job announcement closing the Required Documents section for additional information.

For information on qualification requirements seeQualification Standards Handbook forGeneral Schedule Positionsviewable on OPM Website.

Individual Occupational Requirements Basic Requirement:

Alternative A(for GS-5 through GS-11): Major study--computer science information science information systems management mathematics statistics operations research or engineering or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

OR

For GS-11:Experience that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example assignments would show on the basis of general design criteria provided experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments in addition to those noted for the GS-9 level normally involve the following or the equivalent:

• Knowledge of the customary approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization;
• Planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and
• Adaptation of guidelines or precedents to the needs of the assignment.

In addition to the basic qualification requirement above:

Experience:You qualify for this position if you have one year of specialized experience equivalent to at least the GS-09 level in the Federal Service.For this position specialized experience is defined asexperience with developing administering maintaining and securing websites and web applications including content management troubleshooting web security accessibility and user support.

Your resume must be no more than two (2) pages and should clearly demonstrate how your experience aligns with the responsibilities and specialized experience required for this position. Do not copy language directly from the vacancy announcement as you will be deemed ineligible for consideration. Instead provide detailed descriptive information about your actual experience.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Part-time and/or unpaid experiencerelated to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

OR

Ph.D. or equivalent doctoral degree

or

3 full years of progressively higher-level graduate education leading to such a degree

or

LL.M. if related

In addition to meeting the Specialized Experience for the Information Technology Specialist GS-2210 occupation for the GS-11 (or equivalent) position individuals must have related experience demonstrating each of the six competencies listed below:

1. Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
2. Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government). Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
3. Interpersonal Skills - Shows understanding friendliness courtesy tact empathy concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult hostile or distressed; relates well to people from varied backgrounds and different situations
4. Problem Solving: Identifies and analyzes problems weighs relevance and accuracy of information generates and evaluates alternative solutions and makes sound recommendations.
5. Teamwork -Encourages and facilitates cooperation pride trust and group identity; fosters commitment and team spirit; works with others to achieve goals.
6. Technical Competence Uses knowledge that is acquired through formal training or on-the-job experience to perform ones job; works with understands and evaluates technical information related to the job; advises others on technical issues.