Information Technology Specialist (Systems AnalysisApplications Software)

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Develop software applications that include developing/updating/maintaining relational databases;
• As part of a large mission draft project plans for a multifunctional development project in software
  analysis design development and implementation;
• Identify resource requirements in conjunction with a major national project and assign tasks to project
  members; report progress; ensure customer and management involvement throughout the software
  development process;
• Resolve critical issues involving an IRS IT mission affecting the configuration of the IT infrastructure
  and coordinating the demonstration of new and enhanced applications to customers and management.
• Identify and correct weaknesses in critical performance parameters and variances in achieving cost
  schedule and performance goals involved with a major national project;

Federal experience is not required. Experience may have been gained in the public sector private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience please indicate dates of employment by month/day/year and indicate number of hours worked per week on your resume.


You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS: To qualify for this position you must meet the qualification requirements outlined below:

MINIMUM REQUIREMENTS FOR GRADE 12 LEVEL UP (GS or Equivalent) You must have Information Technology related experience demonstrating each of the following nine competencies: 1) Attention to Detail 2) Customer Service 3) Decision Making 4) Information Management 5) Interpersonal Skills 6) Oral Communication 7) Problem Solving 8) Team Work and 9) Technical Competence.

Specialized Experience GS-14 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes:

• Leading or coordinating IT projects application-related efforts operational initiatives or system-related activities that affect multiple users teams programs or business processes.
• Applying advanced IT principles concepts methods and practices to evaluate requirements; resolve technical issues; guide system application or code testing and configuration decisions; and ensure technical documentation and federal cybersecurity privacy or regulatory requirements are addressed.
• Engaging customers stakeholders users product or business owners and technical teams to define business or technical requirements communicate technical impacts and guide delivery of secure reliable scalable IT solutions.
• Evaluating system service or application performance availability reliability security controls usability and operational effectiveness; identifying risks issues defects or gaps; and leading corrective actions or improvement efforts.
• Analyzing competing technical approaches and providing authoritative recommendations to management stakeholders or IT specialists on the selection design configuration implementation or improvement of IT solutions with organizational impact.
• Administering configuring monitoring tuning and maintaining enterprise Microsoft SQL Server database environments supporting production and contact center operations systems.
• Designing and managing high availability and disaster recovery configurations including database clustering replication failover backup recovery and performance optimization activities for mission-critical operational and customer interaction platforms.
• Designing developing maintaining and troubleshooting ETL (Extract Transform Load) processes and data integration workflows supporting enterprise reporting contact center operational metrics workforce management and customer interaction data needs.
• Developing and optimizing complex SQL queries stored procedures views functions and data models to support operational reporting analytics business intelligence requirements and contact center performance analysis activities.
• Collaborating with technical teams business stakeholders analysts and leadership to identify develop and deliver data solutions supporting customer service operations business performance analysis workforce management and operational decision-making activities.
• Analyzing datasets to support contact center metrics service level reporting trend analysis workload management forecasting customer experience reporting and operational performance measurement activities.
• Applying database security access controls auditing data governance and data integrity best practices within enterprise and customer service operational environments.
• Troubleshooting and resolving database performance connectivity data quality and integration issues across interconnected operational support systems reporting platforms and customer interaction technologies.
• Applying DevSecOps change management automated deployment version control and enterprise lifecycle management practices in support of database and data integration environments.
• Providing technical leadership guidance and support for database administration data integration reporting solutions operational analytics initiatives and contact center data environments.

AND

You must also meet the following requirement(s):

• PERFORMANCE RATING: Current federal employees must have at least a fully successful or equivalent performance rating to receive consideration.
• TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement by the cut-off date) specified in this job announcement current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate known as time after competitive appointment. For this requirement a competitive appointment is one where you applied to and were appointed from an announcement open to All US Citizens
• TIME IN GRADE (TIG): Federal employees must meet time-in-grade requirements. For positions above the GS-05applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05 you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02 03 or 04 positions.

For more information on qualifications please refer to OPMs Qualifications Standards.