Information Technology Specialist (Success Engineer)

As a INFORMATION TECHNOLOGY SPECIALIST (SUCCESS ENGINEER) you will be responsible for the following duties:
- Serves as a senior technical advocate and technical translator within the Office of Customer Success (OCS) Enablement Division bridging the gap between customer needs and DCSA technical capabilities for assigned enterprise portfolios including NBIS NI2 and other critical DCSA systems.
- Supports Customer Executives Account Managers and customer-facing account teams by translating customer needs into detailed technical requirements and articulating those requirements to the appropriate DCSA technical and program stakeholders identifying technical constraints and dependencies and enabling more accurate alignment between customer expectations and DCSA technical solutions.
- Leads proof-of-concept pilot and technical validation efforts across multiple stakeholders by assessing technical fit configuring and validating use cases in test or demonstration environments identifying integration and operational barriers and helping ensure DCSA solutions are positioned to deploy correctly and demonstrate required value.
- Explains system architectures maps customer environments to DCSA solutions reviews integration requirements verifies application programming interface behavior assesses configuration compatibility evaluates interoperability considerations tests technical workflows and confirms deployment readiness criteria for assigned systems and portfolios.
- Troubleshoots and helps resolve complex technical issues involving connectivity configuration APIs identity and access dependencies interoperability and related operational factors affecting adoption implementation and customer success.
- Coordinates with internal technical organizations including system program offices implementation teams hosting and infrastructure teams identity and access teams help desk operations and sustainment teams and data and integration teams to support technical planning issue resolution deployment readiness and continuity of customer support.
- Supports the full customer technical lifecycle including pre-adoption technical enablement onboarding and implementation activities during adoption and post-deployment technical success and escalation management.

• Must be a US citizen
• Selective Service Requirement: Males born aftermust be registered for Selective Service. For more information
• Resume and supporting documents received by 11:59PM EST will be considered
• This is a Drug Testing designated position
• Position is a (DCIPS) position in the Excepted Service under U.S.C. 1601
• Work Schedule: Full Time
• Overtime: Occasionally
• Tour of Duty: Flexible
• PCS (Permanent Change of Station): Not Authorized
• Fair Labor Standards Act (FLSA):Exempt
• Financial Disclosure: Not Required
• Telework Eligibility: Supervisors may approve situational telework on a case-by-case temporary basis for limited situations.
• If selected the incumbent must obtain and maintain appropriate security clearance as indicated in job announcement.

The experience described in your resume will be evaluated and screened from the Office of Personnel Managements (OPMs) basic qualifications requirements. See: for OPM qualification standards competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 10/29/2026

Applicant must have directly applicable experience that demonstrates the possession of the knowledge skills abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job but will clearly demonstrate past experience in the application of the particular competencies/knowledge skills and abilities necessary to successfully perform the duties of the position.

You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty responsibility and complexity to the next lower grade (GG-13) in the Federal service and are prepared to take on greater responsibility.
Generally this would include one year or more of such specialized experience.

Specialized experience for this position includes:

• Supporting enterprise IT environment development and sustainment by applying knowledge of cloud and hosted applications; systems integration; application programming interfaces (APIs); identity access authentication and authorization concepts; networking; cybersecurity principles; interoperability; data exchange; software deployment processes; or technical troubleshooting to translate customer needs into DCSA technical requirements and align stakeholders on technically supportable solutions.
• Assessing customer technical environments and requirements to identify technical constraints dependencies compatibility issues or integration risks; clarify customer needs; and align those needs with technically supportable DCSA solutions and requirements.
• Conducting technical discovery; demonstrations; proof-of-concept and pilot activities; technical validation; deployment-readiness assessments; troubleshooting; or escalation support to facilitate shared understanding of technical requirements solution capabilities limitations and implementation considerations.
• Translating customer technical needs into clear actionable technical requirements for DCSA technical personnel program stakeholders or customer agencies to support effective coordination and mutual understanding.
• Explaining complex technical concepts system capabilities limitations dependencies or risks in plain language to customers and other non-technical audiences.

1. Decision Making: Makes sound well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; causes change.
2. Customer Service: Works with clients and customers to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Note: Clients and customers include any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government.
3. Requirements Analysis: Knowledge of the principles and methods to identify analyze specify design and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches.
4. Systems Integration: Knowledge of the principles methods and procedures for installing integrating and optimizing information systems components.
5. Information Technology Test and Evaluation: Test monitor and evaluate Information Technology technologies during design development procurement and/or implementation to ensure internal and external requirements are met.
6. Leadership: Influences motivates and challenges others; adapts leadership styles to a variety of situations.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.