Information Technology Specialist (CUSTSPT), (Computer Specialist)
Job Location:
Washington, DC - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.
Serves as coordinator for Personal Computer Service Maintenance and Training.
Serves as an expert resource for personal computers local area networks databases and other information system technology.
Plans organizes and implements highly complex and state-of-the-art local area and wide area networks for Central Office divisions which may be also implemented in regional offices and institutions.
Designs procures delivers and installs all RRM Office network hardware and software and secondary support for Central Office Regional Offices and Institution network hardware and software.
Provides advanced hardware and software analysis evaluation and recommendations to users of personal computer and associated equipment to include system planning at various locations.
Career Transition Programs (CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position you must:
- Meet CTAP or ICTAP eligibility criteria;
- Be rated well-qualified for the position scoring at least half of the total possible points for the vacancy KSAs or competencies; and
- Submit the appropriate documentation to support your CTAP eligibility:
- A copy of the agency notice (i.e. separation notice or agency RIF letter)
- Most recent performance appraisal and
- Most recent SF-50 showing current/former position grade promotion potential and duty location.
- See USAJOBS Career Transition Programs for more information.
Key Requirements:
- U.S. Citizenship is Required.
- See Special Conditions of Employment Section.
- Selective Service Requirement
To be considered for this position you must meet the following requirements:
Basic Requirements:
Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies listed below
The required competencies for the GS-12 grade level are Attention to Detail Customer Service Decision Making Information Management Interpersonal Skills Oral Communication Problem Solving Teamwork and Technical Competence.
Competency Definitions:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Decision Making - Makes sound well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; causes change.
- Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
- Interpersonal Skills - Shows understanding friendliness courtesy tact empathy concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult hostile or distressed; relates well to people from varied backgrounds and different situations.
- Oral Communication - Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
- Teamwork - Encourages and facilitates cooperation pride trust and group identity; fosters commitment and team spirit; works with others to achieve goals.
- Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform ones job; works with understands and evaluates technical information related to the job; advises others on technical issues.
- Reasoning - Identifies rules principles or relationships that explain facts data or other information; analyzes information and makes correct inferences or draws accurate conclusions.
AND
Specialized Experience:
You must have one year of specialized experience at the next lower grade level(or equivalent). Specialized experience is experience that has equipped the applicant with the knowledge skills and abilities/competencies to perform successfully the duties of the position and is related to the work of the position to be filled but may now be obtained through other means.
Such demonstratable knowledge skills and abilities/competences may be typically gained in the IT
field or through the performance of work where the primary concern is IT.
Some examples of qualifying experience:
- Experience implementing solutions to hardware software telecommunications and user errors.
- Experience assessing network performance by observing network systems and performing necessary upgrades or improvements on a wide variety of complex systems.
- Experience communicating with staff of all ability levels as well as developing technical documentation teaching computer skills LAN access and application functionality.
Applicants may also be considered to have satisfied the minimum qualification requirements for a position if they can present evidence that clearly justifies a high evaluation of their competence such as one or more of the following:
- Appropriate licensure registration(s) certification(s); or
- A substantial record of experience achievement and publications that demonstrates eminence in the appropriate profession/technical field.
Applicants must provide copies of all such documentation when submitting an application.
AND
Selective Placement Factor:
Applicants applying for this position MUST also possess the following Selective Factors.
In the event you do not possess the Selective Factors you will be found ineligible for the position.
- Experience serving as a resource for users of personal computers local and wide area networks database applications and other information technology resources.
- Experience with state of the art local area and wide area network monitoring tools and techniques.
- Experience installing and configuring personal computer applications and network hardware and software.
- Experience with the performance of diagnostic and troubleshooting activities involving computer workstations network switches routers and related equipment.
- Experience with office automation applications such as: Microsoft Outlook Microsoft Word and help desk applications such as Remedy or JIRA Help Desk.
- Experience teaching/training users in areas such as: computer skills and office automation applications.
NOTE: All applicants must clearly address the Selective Factors in their resume.
If applicable credit will be given for paid and unpaid experience. To receive proper credit you must show the actual time (such as the number of hours worked per week) spent in activities.
**Your eligibility for consideration will be based on your responses to the questions in the application.**
ONLY if education is a requirement/substitution for specialized experience applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name Student Name Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria Click Here.
Foreign Education: For information regarding foreign education requirements please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications.
In accordance with 5 U.S.C. 3307 a maximum entry age of 36 has been established for original appointment to a position in a Bureau of Prisons institution.
If you are above the maximum entry age and have prior federal law enforcement coverage you MUST submit an SF-50 to verify prior coverage.
Qualified Preference Eligible Veterans may be exempt from meeting the maximum age. Please refer to the Required Documents Section for the appropriate documentation to submit to validate veteran eligibility.
Special Conditions of Employment Section:
Appointment is subject to satisfactory completion of a urinalysis physical and background investigation.
All applicants are subject to National Crime Information Center (NCIC) and credit checks.
All applicants not currently working in an institution will be required to complete a qualification inquiry regarding convictions of misdemeanor crimes of domestic violence in order to be authorized to carry a firearm.
Additional selections may be made if vacancies occur within the life of the certificate.
Salary reflected on announcement is for the Rest of the U.S.; however the selectees salary may be higher based on the worksite/duty station of the appointee. See Salary Tables for your location.
This is a secondary law enforcement coverage position. Individuals that DO NOT have three years of law enforcement coverage gained in a primary law enforcement position by the closing date of the vacancy announcement will not be eligible for this position.
Current Federal Law Enforcement Employees:
Completion of the mandatory courses Introduction to Correctional Techniques (ICT) Phase I and Phase II is a condition of employment for this secondary law enforcement position. Employees who have not yet completed ICT Phase I and II will be required to do so after entering the position. This requirement does not apply to non-law-enforcement positions.
Eligibility for secondary law enforcement coverage is determined in accordance with applicable regulations. Coverage may be attained through any qualifying federal law enforcement officer service that meets the definitions in 5 U.S.C. 8401(17) and satisfies the conditions in 5 CFR 842.803.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. ( should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
IC
