Information Technology Services Associate

INFORMATION TECHNOLOGY SERVICES ASSOCIATE PT
KENNEDY-KING COLLEGE

Kennedy-King Colleges of Chicago is seeking a customer-focused and technically skilled Part-Time Information Technology Services Associate to support the technology needs of students faculty staff and administrators. This position plays a critical role in maintaining the technology infrastructure that supports teaching learning and student success across the college. Responsibilities include providing technical support managing hardware and software resources troubleshooting technology issues and supporting campus events and classroom technology.

DUTIES & RESPONSIBILITIES:

• Provides computer hardware and software technical support both in person and remotely to students administrators faculty and staff.
• Maintains installs and tests software applications on computer hardware throughout the college.
• Submits help desk tickets to assist students administrators faculty and staff with technology related issues.
• Protects physical technology assets in public areas and other settings through ongoing equipment refresh planning maintenance installation configuration troubleshooting and asset inventory management.
• Manages tracks and protects equipment that is designated for use by students administrators faculty and staff.
• Facilitates use of equipment for various internal and external events.
• Assembles and disassembles equipment on site before and after classes.
• Provides limited training to audio-visual/multi-media equipment users.
• Adheres to CCC Customer Service Excellence standards.
• Performs other duties as assigned including but not limited to adherence to after hours emergency holiday and/or on-call schedule.

QUALIFICATIONS:

• Associates degree in Information Technology Computer Science Data Processing or related area or an equivalent combination of education and experience with a history of progressively increasing responsibility and accomplishments preferably in a college or comparable academic setting.
• Minimum of two years of related work experience.
• Knowledge and experience with supporting both Windows and Macintosh platforms.
• Knowledge of all current versions of Microsoft Windows (XP Windows 7) all current internet browsers (IE Chrome Safari) including networking concepts and general technical troubleshooting skills.
• Sound verbal and written communication skills.
• Great team player and self-starter.

The salary range for this position is $17-48/hour - $24.59/hour
Offered salary will be determined by the respective collective bargaining agreement and applicants education experience knowledge skills and abilities.
Benefits information is found at position is represented by the Local 1600 Professional Union.
We are an equal opportunity and affirmative action employer.
Thank you for your interest in CCC!