Information Technology Operations Manager

WHO WE ARE

City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing Not-for-Profit Finance and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31 2025 our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood CA.

ROLE SUMMARY

The Information Technology Operations Manager is responsible for the leadership and day-to-day management of the Banks technology operations infrastructure engineering and end-user support functions. Reporting to the Director of Information Technology this role ensures reliability security scalability and performance of the Banks technology environment while delivering exceptional service to employees across all locations.

The IT Operations Manager oversees support services network and systems infrastructure cloud platforms technology engineering initiatives and operational processes that support the Banks mission and business objectives. This leader partners closely with business stakeholders vendors and technology teams to drive operational excellence and resiliency and implement technology solutions that enable growth regulatory compliance and an outstanding employee experience. As a key member of the IT team the Operations Manager fosters a culture of continuous improvement service excellence accountability and innovation while ensuring that technology services remain secure efficient and aligned with the strategic goals of City First Bank.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Oversee the daily operation and administration maintenance and security of systems servers endpoints network infrastructure telecommunications systems and related technologies.
• Develop and sustain a high-performing collaborative IT culture that promotes accountability continuous learning innovation and service excellence.
• Lead and deliver complex technology projects and initiatives from planning through implementation and ongoing support.
• Develop analyze and present technology operational metrics key performance indicators (KPIs) and risk indicators to senior leadership and executive stakeholders.
• Manage and oversee the user lifecycle management process including employee onboarding transfers role changes and offboarding ensuring timely and accurate provisioning and deprovisioning of system access hardware software and related technology resources.
• Ensure all critical data is securely backed up and recoverable by maintaining effective backup recovery disaster recovery and business continuity capabilities.
• Maintain oversight of patch management system updates and vulnerability remediation programs.
• Ensure hardware software and technology remain operational properly maintained inventoried and aligned with organizational needs.
• Support regulators auditors and examiners by coordinating responses to audit findings recommendations and examination requests.
• Manage relationships with third-party technology vendors service providers and consultants including service reviews and performance management.
• Oversee user support operations ensuring prompt resolution of technology incidents and service requests meeting define SLAs.
• Stay informed regarding emerging cybersecurity threats technology trends and regulatory developments affecting financial institutions.
• Perform other duties and special projects as assigned.

EDUCATION & EXPERIENCE

Required Education/Experience:

• Bachelors degree from an accredited four-year college or university in Computer Science Information Technology Information Systems or a related field; equivalent combination of education and experience may be considered.
• Minimum of 8 years of progressively responsible information technology experience.
• Experience managing enterprise technology infrastructure cybersecurity programs vendor relationships and regulatory compliance activities.
• Experience supporting technology operations within the banking or financial services industries.
• Experience developing and managing budgets technology projects and operational initiatives.
• Demonstrated leadership and people management experience.

Preferred Education/Experience:

• Community banking or financial institution technology leadership experience.
• Experience with FFIEC standards GLBA requirements OCC examinations business continuity planning and cybersecurity risk management.
• Experience supporting cloud-based platforms Microsoft technologies and multi-site environments.

CERTIFICATIONS

Preferred Certifications:

• Microsoft Certification(s)
• Certified Information Systems Security Professional (CISSP)
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)
• Other relevant industry-recognized technology or cybersecurity certifications

KNOWLEDGE SKILLS AND ABILITIES

Required Knowledge & Skills:

• Strong knowledge of network infrastructure server administration telecommunications systems and enterprise technology environments.
• Knowledge of cybersecurity principles risk management practices and information security frameworks.
• Familiarity with banking technology environments and applicable regulatory requirements.
• Demonstrated ability to develop and sustain a high-performing collaborative IT culture that promotes accountability continuous learning innovation and service excellence.
• Ability to interpret technical documentation professional publications regulations and industry guidance.
• Excellent analytical troubleshooting and problem-solving skills.
• Strong project management and organizational skills.
• Exceptional verbal written presentation and interpersonal communication skills.
• Ability to effectively manage multiple priorities and deadlines.
• Customer service-oriented mindset with a commitment to supporting business users.

Preferred Knowledge & Skills:

• Knowledge of FFIEC guidance GLBA cybersecurity regulations and banking compliance standards.
• Experience overseeing third-party technology service providers and managed service organizations.
• Familiarity with website administration and digital platform management.