Information Technology Management (CUSTSPT)
Job Location:
Washington, DC - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
This position is in the Department of State (DoS) Under Secretary for Economic Affairs (E) Office of the Executive Director (EX). The Executive Office provides extensive management administrative general services procurement financial security emergency planning and information technology services to over 500 customers within the Under Secretary for Economic Affairs.
- Applies knowledge of IT concepts principles methods practices to plan and carry out difficult and complex assignments in the delivery of customer support services.
- Provides advice and guidance on a wide range of complex IT issues.
- Installs configures tests and upgrades any hardware and software components on customer workstations and troubleshoots problems associated with any of these processes or the hardware and components themselves.
- Manages Bureau out of scope software license requests and coordinates with DT (Diplomatic Technologies) to manage license inventories.
- Represents E/EX at a wide range of meetings that require IT expertise and knowledge of Bureau IT needs and applications.
- U.S. Citizenship is required.
- Incumbent will be subject to random drug testing.
- Must be able to obtain and maintain a Top Secret security clearance.
Applicants must meet all the required qualification requirements described below by the closing date of this announcement.
NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements by the closing date of this announcement.
Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions per 5CFR 300 Subpart F.
Applicants applying for the GS-12 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:
- Attention to Detail -Advanced knowledge of Information Technology (IT) systems development life cycle management concepts.
- Customer Service - Ability to consult with advise and train customers using IT systems support concepts and methods.
- Oral Communication -Ability to clearly communicate to analyze resolve and train customers on IT related troubleshooting issues.
- Problem Solving -Advanced ability to use data analysis methods to troubleshoot complex IT issues.
AND Have at least 1 full year of specialized experience equivalent to the GS-11 level in the Federal service which provided you with the particular knowledge skills and abilities to perform the duties of the position.
Qualifying specialized experience must demonstrate the following:
- Experience diagnosing and resolving end-user hardware software and connectivity issues and escalating complex problems to specialized technical teams as needed.
- Experience managing a high volume of help desk tickets prioritizing by urgency and impact and recommending process improvements to boost first-contact resolution.
- Experience serving as the primary point of contact for end users during IT disruptions communicating clearly with non-technical staff and coordinating with escalation teams to ensure timely resolution.
NOTE: In order to qualify for this position your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific intensive training (for example IT certification) as appropriate. There is no substitute of education for specialized experience for the GS-12 position.
Education requirements do not apply to this vacancy announcement.
To request a reasonable accommodation foradditionaltime on thetimed sections of theassessment pleasesubmityour request using the Request a Reasonable Accommodation button within theAssessment Application.
Forall otherreasonable accommodationsat the U.S. Department of State please contact the Office of Accessibility and Accommodations(OAA)at.
OAAis responsible forreviewing andadjudicatingreasonable accommodation(RA)requests for the Assessment Battery being usedfor this following applies to all RA requests:
RA requestscoveradditionaltime on timed sections only.
Applicantssubmittinga RA request MUST attach supporting medical documentation signed by a licensed treatingmedical provider. The documentation should describe the nature severity and expected duration of the conditionidentifythe relevant medical condition or diagnosis and explain the basis for the requested extension.RA requests that do notcontainsupporting medical documentation attachmentsatthetime ofinitialrequest may be subject to further review.
Note:the following documents do not on their own qualify for automatic approval oftheRA request:Schedule A letters VA benefits lettersorSSA letters.
Applicants MUSTsubmittheir application before the vacancy closes even if pending anaccommodationdecision.
Applicants are encouraged to carefully follow instructions related to medical documentation provided in the vacancy announcement prior to beginning the RA process.
Applicants will have 48 hours after their RA request isadjudicatedto complete the assessment generated after the allottedtimeframewill not be admissible and the applicant will not be considered further for the vacancy.
If a different type of RA is needed please contact OAA directly at.
- If eligible situational telework agreements may be permitted with supervisory approval.
- Multiple positions may be filled from this announcement. If eligible applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.
- Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP):View OPMs CTAP & ICTAP eligibilitywebsite for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority be considered Well-Qualified applicants must: score an85 or above meet Minimum Qualifications and demonstrateproficiencyin some but notall major aspects of the position.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
