Information Technology (IT) Systems Administrator I
Westminster, CA - USA
Job Summary
We are looking to add anInformation Technology (IT) Systems Administrator I to our this position you will provide frontline technical support for the Companys information technology environment by assisting with hardware software and end-user technology needs that enable day-to-day business operations. This role contributes to reliable IT service delivery by resolving routine technical issues supporting technology deployments and maintaining technology assets in accordance with established procedures.
Working closely with Information Technology team members and end users this role supports IT support activities device provisioning system maintenance and service requests while developing foundational technical knowledge and delivering responsive customer service.
- Resolve first-level technical issues across computers mobile devices printers software and business applications.
- Respond to service requests and troubleshoot routine hardware and software issues.
- Escalate complex technical issues to appropriate Information Technology team members.
- Document service requests resolutions and support activities within the IT service management system.
- Assist with installation configuration and deployment of computers peripheral devices and standard software.
- Support employee onboarding and offboarding activities by preparing technology equipment and user accounts.
- Maintain inventory records for hardware software and technology assets.
- Perform routine equipment setup replacement and relocation activities.
- Assist with routine system maintenance software updates and endpoint support activities.
- Support basic user account administration and password reset requests.
- Maintain technical documentation user guides and operational records.
- Follow Information Technology policies procedures and security practices while supporting technology operations.
- Support implementation of standard technology deployments and operational initiatives.
- Identify recurring technical issues and communicate opportunities to improve service delivery.
- Maintain an organized work area and ensure technology equipment is properly documented and tracked.
- Build productive working relationships with end users and Information Technology team members.
- Associate degree formal occupational training technical certification or equivalent education in Information Technology Computer Information Systems or a related field.
- Less than 1 year of experience in information technology support help desk desktop support customer support or a related field.
- Basic knowledge of information technology support principles and customer service practices.
- Foundational knowledge of computer hardware operating systems software installation and peripheral devices.
- Familiarity with IT service management tools and business productivity applications.
- Analytical skills with the ability to troubleshoot routine technical issues and identify practical solutions.
- Strong organizational skills with the ability to manage multiple support requests and assigned tasks.
- Effective communication and interpersonal skills when working with end users and Information Technology team members.
- Attention to detail when documenting support activities maintaining technology assets and following operational procedures.
- Ability to apply established support procedures while contributing to continuous improvement initiatives.
- Proficiency with Microsoft Office Suite including Outlook Word Excel PowerPoint and Teams.
- Familiarity with operating systems such as Microsoft Windows macOS or equivalent platforms.
- Familiarity with IT service management (ITSM) tools such as ServiceNow Jira Service Management Freshservice or equivalent platforms.
- Familiarity with endpoint management and device deployment tools such as Microsoft Intune Microsoft Entra ID (Azure AD) Active Directory Jamf or equivalent applications.
- Ability to occasionally lift and move computer equipment or office materials weighing up to 25 pounds with reasonable accommodation available as needed.
- Ability to organize analyze and interpret technical information system data and operational requirements.
- Ability to communicate effectively both verbally and in writing with employees vendors and business stakeholders.
Required Experience:
Unclear Seniority
About Company
CesiumAstro builds high-throughput, software-defined phased array communication payloads for airborne and in-orbit platforms.