Information Technology (IT) Specialist

IT Specialist
HIRING SALARY: $53243.29 - $66484.92 Annually

This position will be based at either the Yuma or Kingman business office. Regular travel throughout WACOGs service area is required using a WACOG-owned vehicle.

THE WACOG DIFFERENCE

Western Arizona Council of Governments (WACOG) is committed to a professional supportive workplace where employees can use their strengths to serve our communities and contribute to the success of programs throughout Yuma La Paz and Mohave Counties.

POSITION SUMMARY

The Information Technology Specialist supports WACOGs technology infrastructure systems and employees to maintain secure reliable and efficient operations across the organization. The position provides technical support administers technology resources and user access supports cybersecurity and data protection practices coordinates with technology vendors and assists with the implementation and continuous improvement of technology solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

1. Provide technology support to employees across WACOG locations diagnosing and resolving hardware software connectivity telecommunications audiovisual printing and other technology issues while minimizing operational disruption.

2. Configure deploy maintain and support technology resources including computers mobile devices peripherals network equipment telecommunications systems software cloud-based applications and related technologies.

3. Administer user accounts system access and security permissions supporting employee onboarding role changes and separation processes and applying appropriate authentication access-control and information-security practices.

4. Support the security and reliability of WACOG technology systems through system monitoring software and security updates endpoint protection vulnerability remediation backup and recovery practices documentation and escalation of suspected cybersecurity incidents.

5. Maintain technology infrastructure and connectivity across WACOG facilities including networks wireless systems internet connectivity cabling telecommunications and coordination of installations upgrades migrations and service changes.

6. Manage technology assets throughout their lifecycle including inventory configuration records licensing procurement warranties replacement planning storage and secure disposition in accordance with WACOG requirements.

7. Coordinate with technology vendors and service providers assisting with purchasing implementation troubleshooting service performance and identification of solutions that meet operational security fiscal and program requirements.

8. Provide employee guidance and training regarding technology systems cybersecurity awareness data protection responsible use of technology and effective utilization of approved software automation artificial intelligence and other emerging technologies.

9. Evaluate organizational technology needs and recommend improvements including opportunities to improve efficiency security accessibility interoperability automation and service delivery while considering program funding compliance and operational requirements.

10. Support organizational operations by maintaining confidentiality and protecting information; maintaining reliable attendance; traveling throughout the WACOG service area; working outside normal business hours when operational needs require; and performing other related duties necessary to support organizational and departmental objectives.

EOE/ADA