Information Technology Helpdesk & Client Support Onsite, National Capital Region

Information Technology Helpdesk & Client Support

Location: National Capital Region

Clearance: TS/SCI Clearance

Salary: $52000 - $64000

BluePath Labs is a professional services and technical solutions company designed to improve the identification development and application of revolutionary technologies for U.S. National Interests. BluePaths multidisciplinary experience supporting government academia and industry is unique among small businesses and a core differentiator of our solutions. BluePath is now an Inc. 5000 company transforming critical missions for the Departments of Defense Homeland Security Energy and Commerce in a variety of domains ranging from strategic competition and cybersecurity research and development to border supply chain and energy program support.

We are actively seeking a TS/SCI Information Technology Helpdesk & Client Support to support our clients at the Department of War (DoW).

Note: This position is contingent upon contract award. We are currently seeking qualified candidates to include in our proposal for an upcoming government contract. Applicants selected may be contacted for further steps if the contract is awarded.

Work Description:

The Information Technology Helpdesk & Client Support will serve as the first point of contact for all IT issues related to workstations printers scanners and other peripherals maintained

Responsibilities: The Information Technology Helpdesk & Client Support will support tasks such as:

• -Managing all helpdesk inquiries from receipt to resolution escalating complex issues as necessary.
• -Analyzing helpdesk data to identify trends and implement preventive measures; provide an annual report on trends and preventive -measures.
• -Maintaining a comprehensive trouble ticket log including status monitoring and metrics reporting for the Month Status Report.

Requirements:

• -U. S. Citizen.
• -Top Secret clearance with SCI eligibility.
• -High School Diploma or GED
• -Three (3) years of experience providing enterprise IT helpdesk or desktop support services.
• -Experience troubleshooting Windows workstations printers scanners and peripheral devices; managing incident tickets through resolution; maintaining ticket logs and performance metrics; and providing customer support in a professional environment.
• -CompTIA A Certification (or equivalent)

Preferred Qualifications:

• Associates or Bachelors Degree in Information Technology Information Systems Computer Science or a related field
• Experience supporting Department of War organizations using ticketing systems Microsoft 365 environments and helpdesk trend analysis/reporting
• Security certification

Benefits:

BluePath Labs offers a comprehensive benefits package. Benefits include but are not limited to: employer-sponsored healthcare plan lifestyle & wellness reimbursement Flexible Spending Account (FSA) tuition assistance 401(k) with company match and paid time off for vacation / sick leave in addition to 12 holidays per calendar year.

About BluePath

BluePath Labs combines mission and business insights with advanced technologies to deliver measurable performance improvements for our clients. BluePath is dedicated to surpassing client expectations by always living by our core values of integrity professionalism and resilience. BluePaths extensive experience in Government Military Commercial and Academic environments is unique among small businesses and a core differentiator of our solutions. Our multidisciplinary background allows us to solve diverse and complex problems. Most importantly we work closely with our clients to frame problems correctly optimize processes leverage technologies and implement enduring solutions. Labs are where ideas are born experiments occur and breakthroughs happen. It is the hallmark of BluePaths culture.

Labs is an equal opportunity employer.