Information Support Services & Networking Vocational

DISTRICT OVERVIEW

Holyoke Public Schools is a PreK-12 public school district serving nearly 5100 students of whom 80 percent are Latino/Latina in 11 schools. We employ nearly 1300 people who together educate and support a richly diverse community of learners. We are committed to recruiting and retaining top-quality educators who believe all children can and will learn and who strive daily to make school a joyful place of discovery support and belonging. Holyoke Public Schools strategic plan Moving Forward Together builds on the strengths of our past while serving as a call to action to accelerate student learning by thinking differently about how we teach how we work together and how we support students well being. Our Equity Commitments are pledges we are making to address systemic equity challenges.

• We intentionally build a community that is anti-racist inclusive and culturally responsive.
• We ensure that students families and staff get the support they need to be successful.
• We seek out and incorporate the voices of those impacted with a commitment to include those who have been excluded in the past.
• We promote access and inclusion for all students staff and families.
• We respect embrace and honor the diversity of our students families staff and community.
• We reflect on our own behavior to minimize harm to others. We create a culture of acceptance and empathy so that everyone feels valued and is able to contribute to our communitys success.

Please visit the Holyoke Public Schools website to learn more about us as well as some of our recent accomplishments.

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Spanish:

Las Escuelas Públicas de Holyoke son un distrito escolar público de prekínder a 12. grado que acoge a casi 5100 estudiantes de los cuales el 80 por ciento son latinos/latinas. Empleamos a casi 1300 personas que juntas educan y apoyan a una comunidad de estudiantes muy diversa. Estamos comprometidos a contratar y retener educadores de alta calidad que tengan la certeza de que todos los niños pueden y podrán aprender y que también se esfuercen diariamente por hacer de la escuela un lugar alegre de descubrimiento apoyo y pertenencia. El plan estratégico de las Escuelas Públicas de Holyoke Avanzando Juntos toma en cuenta nuestras fortalezas anteriores y al mismo tiempo sirve como un llamado a la acción para acelerar el aprendizaje de los estudiantes a través de una perspectiva diferente sobre cómo enseñamos cómo trabajamos juntos y cómo apoyamos el bienestar de los estudiantes. Nuestros compromisos de equidad son promesas que hacemos para abordar los desafíos de equidad sistémica.

• Construimos intencionadamente una comunidad antirracista inclusiva y culturalmente receptiva.
• Nos aseguramos de que los estudiantes las familias y el personal reciban el apoyo que necesitan para tener éxito.
• Buscamos e incorporamos las voces de los afectados con el compromiso de incluir a los que han sido excluidos en el pasado.
• Promovemos el acceso y la inclusión de todos los estudiantes el personal y las familias.
• Respetamos acogemos y honramos la diversidad de nuestros alumnos familias personal y comunidad.
• Reflexionamos sobre nuestro propio comportamiento para minimizar el daño a los demás.
• Creamos una cultura de aceptación y empatía para que todos se sientan valorados y puedan contribuir al éxito de nuestra comunidad.

Por favor visite el sitio web de las Escuelas Públicas de Holyoke en para obtener más información sobre nosotros y algunos de nuestros logros recientes.

Holyoke High School Dean Campus seeks a Career Technical Education teacher for our Information Support Services and Networking Career Pathways program. This position will support the continued development of ISSN as a career pathway program with the goal of becoming a full Chapter 74-approved program in the future. The instructor will teach students the knowledge technical skills professional expectations safety practices and workplace habits needed for success in information technology computer support networking cybersecurity cloud computing systems administration and related career pathways.

The instructor will provide classroom lab-based and applied learning experiences aligned to the Massachusetts Information Support Services and Networking Standards and Skills district curriculum expectations industry-recognized credentials and student needs. The ISSN framework includes safety and health in an IT environment information technology development in society help desk support computer hardware operating systems laptops and mobile technology fundamentals of networking fundamentals of cybersecurity cloud computing basics of programming and development servers employability entrepreneurship and digital literacy.

The instructor will work collaboratively with the existing Programming and Web Development program and staff to strengthen Dean Campuss broader information technology pathway. This collaboration may include shared planning aligned projects credential preparation cross-program enrichment student recruitment equipment planning advisory board work career-connected learning and support for students exploring information technology careers across both programs.

The instructor will develop lesson plans maintain accurate records demonstrate technical processes guide student activities support students in attaining required competencies ensure safety protocols and communicate regularly with students families school counselors administrators employers and industry partners. The instructor will also collaborate with the CTE Director Co-op Coordinator Programming and Web Development staff advisory board members and community partners to support work-based learning opportunities including job shadowing internships cooperative education placements when appropriate and industry credential attainment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The teacher will:

Teach a district-approved Information Support Services and Networking Career Pathways curriculum aligned to Massachusetts CTE standards program development goals and student needs.

Support the development of ISSN as a future Chapter 74-approved program including curriculum alignment competency development credential planning equipment planning advisory board engagement and documentation needed for program growth.

Work collaboratively with the existing Programming and Web Development instructor and staff to align information technology learning experiences strengthen student pathways and support shared program goals.

Plan and deliver instruction in information technology help desk support computer hardware operating systems mobile technology networking cybersecurity cloud computing servers basic programming web development concepts employability entrepreneurship and digital literacy.

Prepare and implement lesson plans that address the individual needs interests learning styles language backgrounds and abilities of students.

Create and maintain a safe respectful inclusive and productive classroom and technology lab environment.

Establish clear objectives for lessons units technical projects labs demonstrations certifications and career readiness expectations.

Demonstrate technical processes hardware and software tools network configurations troubleshooting procedures security practices and customer support protocols using appropriate instructional methods and hands-on learning experiences.

Guide students in the selection practice and performance of appropriate technical activities and help students attain required technical and employability competencies.

Provide individual and group instruction based on student needs activity requirements safety expectations and program standards.

Teach and reinforce safety and health practices in an IT environment including safe use of power sources electrostatic discharge protection personal protective equipment workspace ergonomics environmental controls safe handling of components and materials and OSHA-related safety expectations.

Instruct students in appropriate procedures for installing configuring maintaining troubleshooting and securing computer hardware operating systems mobile devices network systems cloud-based tools servers and related technologies.

Teach students to provide help desk support communicate professionally with customers handle confidential information appropriately document work use ticketing systems and follow regulated policies and procedures.

Support student learning in cybersecurity including common threats vulnerabilities secure systems access control authentication encryption physical and logical security data protection cyber ethics incident response and safe digital behavior.

Prepare students for industry-recognized credentials aligned to the ISSN pathway including OSHA 10 Computer Occupations and CompTIA-related credentials such as A Network Security Server and Cloud where appropriate.

Support applied projects that connect ISSN and Programming and Web Development including web design basic programming database concepts front-end and back-end development networking cybersecurity and cloud-based applications.

Manage the storage maintenance inventory and use of technology equipment tools devices software supplies and instructional materials to prevent loss misuse or unsafe conditions.

Establish and maintain standards of student conduct that support an orderly safe professional and productive learning environment.

Maintain accurate records of student grades attendance discipline technical skill development safety performance credential progress and progress toward competencies.

Communicate regularly with students families school counselors employers administrators and support staff regarding individual student progress.

Evaluate each students performance knowledge technical skills employability skills professional conduct and progress toward course and program expectations.

Prepare progress reports and other required documentation in a timely and accurate manner.

Collaborate with the CTE Director Co-op Coordinator Programming and Web Development staff colleagues advisory board members employers postsecondary partners and community organizations to strengthen program quality and student opportunities.

Support career-connected learning cooperative education internships job shadowing advisory board activities field experiences guest speakers and industry partnerships when appropriate and approved.

Assist with recruitment outreach student pathway exploration and family engagement related to ISSN and broader information technology career pathways.

Stay current in information technology networking cybersecurity cloud computing software tools industry credentials workplace practices and effective teaching strategies.

Use computers instructional technology software tools learning platforms and digital resources effectively for instruction assessment communication and administrative responsibilities.

Participate in staff meetings professional development department meetings advisory meetings and school-based initiatives.

Fulfill any additional teaching duties as assigned by the CTE Director or school administration.

QUALIFICATIONS

• Associate degree or higher degree related to Information Support Services and Networking Information Technology Computer Science Cybersecurity Networking Computer Systems or a related field preferred.
• Appropriate Massachusetts Career Technical Education Teacher license in Information Support Services and Networking 9-14 preferred or eligibility and willingness to obtain the appropriate license.
• At least four years of full-time employment experience directly related to Information Support Services and Networking or the employment experience required for eligibility under Massachusetts Career Technical Education licensure regulations.
• Passing score on the written and performance tests in Information Support Services and Networking required or eligibility and willingness to meet this requirement.
• Passing score in either CTE Literacy Skills or Communication and Literacy Skills required or eligibility and willingness to meet this requirement.
• Knowledge of information technology help desk support computer hardware operating systems mobile technology network systems cybersecurity cloud computing servers basic programming web development concepts databases and digital literacy.
• Knowledge of IT safety expectations including OSHA-related practices safe use of power sources ESD protection ergonomics environmental controls and safe handling of technology equipment and materials.
• Experience with industry-recognized credentials such as OSHA 10 Computer Occupations CompTIA A CompTIA Network CompTIA Security CompTIA Server CompTIA Cloud Cisco Microsoft or related credentials preferred.
• Ability to develop and deliver competency-based hands-on instruction aligned to state standards industry expectations credential expectations and student needs.
• Ability to work collaboratively with the Programming and Web Development program and staff to support aligned student learning experiences and program development.
• Ability to support the growth of a new career pathway program including curriculum development documentation recruitment advisory work equipment planning and industry partnership development.
• Ability to build strong relationships with students families staff administrators employers postsecondary partners and community partners.
• Strong classroom and lab management skills including the ability to maintain a safe respectful and productive learning environment.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively as part of a team.
• Experience using computers instructional technology software tools learning management systems and digital resources for teaching and administrative tasks.
• Prior teaching training mentoring or supervisory experience preferred.
• Experience working in an urban setting preferred.
• Experience working with diverse student populations preferred.
• Bilingual applicants Spanish strongly encouraged to apply.