Infor Systems Administrator

Fusion HCR is Hiring!

Position: Infor Systems Administrator
Location: Onsite Las Vegas NV
Type: Direct Hire
Industry: Gaming & Hospitality
Pay Rate: $25$26/hour

Position Overview
Fusion HCR is seeking a Systems Administrator focused on OPERA Infor and casino/hospitality management systems for a client in the gaming and hospitality industry. This role is ideal for someone with a support background who has worked with hotel casino or property management systems and is looking to grow into a more technical systems-focused position. The role will support day-to-day operations user access troubleshooting and system performance across critical business applications in a 24/7 environment.

Key Responsibilities

Application & Systems Support

• Provide day-to-day support for hospitality and casino systems including OPERA Infor or similar platforms
• Troubleshoot system issues user access problems and application errors
• Support system configurations updates and ongoing maintenance
• Assist with integrations between systems and ensure data flow accuracy

User Support & Operations

• Provide Tier 1 / Tier 2 support for internal users across business applications
• Manage user accounts permissions and role-based access
• Support onboarding/offboarding activities related to system access
• Work closely with business users to resolve functional and technical issues

System Monitoring & Stability

• Monitor system performance and escalate issues as needed
• Support backup processes system availability and uptime
• Assist in identifying and resolving recurring system issues

Collaboration & Documentation

• Partner with IT infrastructure security and vendor teams
• Work with third-party vendors for system support and issue resolution
• Maintain documentation for system processes configurations and troubleshooting steps

Qualifications

Required Experience

• Experience supporting OPERA PMS Infor or similar casino/hospitality systems
• Background in application support helpdesk or systems support roles
• Experience troubleshooting user issues and system functionality
• Strong customer service and communication skills

Technical Skills

• User access management and permissions
• Basic understanding of databases or system integrations is a plus
• Familiarity with enterprise environments (24/7 operations preferred)

Nice to Have

• Experience with other property management systems (Yardi Entrata RealPage etc.)
• Gaming or hospitality industry experience
• Exposure to Active Directory or basic infrastructure support

Additional Requirements

• Must be able to pass a gaming background check
• Comfortable working onsite in a fast-paced 24/7 environment