Info Desk Clerk (PT)

• Greet the general public patients and visitors.
• Answer general questions and direct accordingly.
• Answer phone and connect calls to proper patient or employee extension.
• Serve as a liaison with patients and central registration; direct patients to the registration desk as needed.
• Exhibit excellent customer relations to patients visitors physicians and co-workers.
• Demonstrate courtesy compassion and respect to others in adherence of the hospitals philosophy and policy for promoting positive work and customer environments.

• Operate a computer to locate patient information.
• Perform clerical duties for the Information Desk including updating and maintaining patient census.
• Maintain a current knowledge of the Computerized Patient Information System.
• Keep abreast of changes in location for hospital departments; review changes as they occur or in order to provide current directions to patients and visitors.

• Locate wheelchairs as needed for patients or visitors entering the lobby.
• Escort patients and visitors to locations within the hospital as needed.

• Train new volunteers assigned to both the Atrium and Garden entrance desks.

• Adhere to the Service Excellence Standards and Expectations at Chesapeake Regional Medical Center.
• Exhibit excellent customer relations to patients visitors physicians and co-workers.
• Exhibit courteous communication skills and an ability to work with others exercising good judgment in performance of job duties.
• Demonstrate courtesy compassion and respect to others in adherence of the hospitals philosophy and policy for promoting positive work and customer environments.
• Work as a team to continuously improve work quality.
• Demonstrate a commitment to flexible work schedules when it is necessary to ensure patient care.
• Present self in a positive manner as reflected by personal attire and etiquette.
• Attend required hospital-wide orientations meetings and in-services.

• Exhibit excellent customer relations.
• Restock candy and other items as needed.
• Inflate balloons and maintain a nice display.
• Run cash register and take in money credit cards payroll deduction for purchases made.
• At the end of shift replace drinks in the drink machine.
• Lock doors and close out the register for your shift. Count the money and make a deposit slip for the cash. Go to the computer and settle the credit card purchases.
• Fill out the paperwork for the deposit. Then go on the computer and post the sales for the shift. Put all paperwork and the deposit in Managers office and lock the door.
• If you are the last shift post the information for all 3 shifts.
• Lock the gift shop and turn off the lights. Take the keys to the switchboard operators.

• High school diploma or equivalent

• N/A

• N/A

Required Experience:

IC