Industrial Site Operations Manager

Industrial Site Operations Manager

Seattle WA

A global industrial equipment and service solutions company is expanding its regional footprint and seeking an Industrial Site Operations Manager to serve as the embedded operational and relationship lead for a key industrial customer.

This role blends client relationship ownership field service coordination operational support and local site leadership. You will be the day-to-day face of the organization partnering closely with the customer internal technical teams and service partners to support service delivery resolve issues and strengthen a long-term client relationship.

This is a hands-on customer-site role best suited for someone from an industrial equipment field service manufacturing branch operations or service-based environment.

The right person will enjoy being close to the customer solving operational issues in real time coordinating resources and helping build a strong local service presence around major industrial accounts.

Industrial Site Operations Manager Responsibilities:

• Serve as the primary on-site representative for a major industrial customer building strong relationships and ensuring a high level of customer satisfaction.
• Develop a deep understanding of the customers operations equipment needs and business objectives to proactively identify solutions and opportunities for improvement.
• Coordinate field service activities equipment support maintenance needs and operational priorities between the customer internal teams and external partners.
• Partner with technical service teams project managers and operations personnel to ensure successful service delivery and timely resolution of issues.
• Support equipment installations commissioning activities and ongoing operational needs by facilitating communication across all stakeholders.
• Monitor service agreements performance expectations and key performance indicators to ensure consistent delivery and customer success.
• Gather customer feedback communicate insights internally and identify opportunities to enhance services and strengthen the long-term partnership.
• Take ownership of day-to-day operational challenges stepping in where needed to support site success and maintain strong customer relationships.
• Support regional growth initiatives by helping establish processes relationships and operational infrastructure that will support future expansion.

Industrial Site Operations Manager Background

• 3 years of experience in industrial services equipment solutions manufacturing construction facilities operations management project coordination or a related field.
• Experience supporting industrial customers managing service relationships or acting as a primary point of contact for key accounts preferred.
• Excellent communication and relationship-building skills with the ability to work effectively with customers contractors technicians and internal teams.
• Strong organizational skills with the ability to manage multiple priorities and coordinate complex operational needs.
• Comfortable working independently in a highly visible customer-facing role while taking ownership of day-to-day site responsibilities.
• Bachelors degree in Business Engineering Construction Management Operations Management or a related field preferred.

Company Benefits

• Medical Dental and Vision Insurance
• 401K plan with matching
• Paid time off and holidays

Compensation: $100K base salary

Required Experience:

Manager