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Industrial Customer Service Rep
Job Location:
Monthly Salary:
Posted:
12 August 2026 (19 hours ago)
Posted:
Application Deadline:
9 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Hose & Rubber Supply is a regional company in the Rocky Mountain West with six store locations over five states. We strive to identify and satisfy our customers needs with our extensive hose and fitting knowledge large hydraulic and industrial hose and fittings inventory and hydraulic CNC tube bender. We pride ourselves on problem solving for our wide variety of customers whether in the oilfield construction medical manufacturing military or government.
As an Industrial Customer Service Rep you would be responsible for providing customer service at the counter by understanding Hose & Rubbers products and applications and processing customer orders at our store in Provo UT. This is a full-time position with benefits.
The Industrial Customer Service Rep duties include but are not limited to:
As an Industrial Customer Service Rep you would be responsible for providing customer service at the counter by understanding Hose & Rubbers products and applications and processing customer orders at our store in Provo UT. This is a full-time position with benefits.
The Industrial Customer Service Rep duties include but are not limited to:
- Greet and work with customers at the counter to identify and satisfy the customers needs for a quote/order in a profitable and timely manner
- Receive phone calls and emails and work with the sales team and customers to identify and satisfy the customers needs for quotes/orders in a profitable and timely manner
- For items the store does not carry create a PO and send to vendor/other branch.
- Prepare and assemble customer orders.
- Package and ship customer orders per customer requirements
- Work with Field Sales Representatives to generate more business by providing referrals and following up for the results
- Ensure inventory accuracy by updating the system when issues are seen or working with the Warehouse to get issues resolved.
The job requires:
- Written and verbal communication skills with an emphasis on product knowledge
- Customer service skills
- Ability to lift up to 75lbs at a time
- Ability to perform physical tasks in a warehouse environment
- Attention to detail
- Basic computer and math skills
- Analytical and problem-solving skills
Level of Education and Work Experience:
- Must be 18 years or older to operate crimper forklift shop machinery etc.
- General education degree (GED) H.S. diploma associates or bachelors degree
- 1-2 years of industry specific experience preferred
- Understanding of Hose and Rubbers product portfolio and their application preferred
Compensation:
- Hourly: $21.00 - $37.00 per hour (base of $21 per hour plus monthly counter commission and quarterly EOI)
- Schedule: 40 hours a week; Monday to Friday with scheduled Saturday morning rotations (8 am - noon)
- Benefits offered:
- Paid Holidays and Flexible Time Off
- Medical Dental and Vision Insurance
- Life & Disability Insurance
- 401(k) Match and ESOP Contribution Retirement Benefits
We are an Equal Opportunity Employer including disability/vets.
