Incident Management Director

Incident Management Director

Charles Lea Center Clinical Services

Drive Compliance Safety and Quality Outcomes

The Charles Lea Center is seeking a detail-oriented Incident Management & Risk Coordinator to oversee incident reporting investigations and risk management activities. This role ensures compliance with OIDD requirements including Abuse Neglect and Exploitation (ANE) reporting while analyzing incident trends monitoring corrective actions and supporting quality improvement initiatives. Working closely with leadership program staff and stakeholders the coordinator helps protect the health safety rights and well-being of individuals supported while promoting regulatory compliance and service excellence.

Salary Range

$70000 - $8000

Position Summary

The Incident Management (IM) Director has overall responsibility for the incident management process at CLC which includes allegations of Abuse Neglect and/or Exploitation (ANE) and other types of sentinel events and/or Critical Incidents which may affect the health safety or welfare of the individuals supported. The IM Director maintains the overall responsibility to ensure completion of the incident reporting and investigation process in compliance with all applicable laws regulations policies and procedures.

Key Responsibilities

Incident Management & Compliance

• Maintain overall responsibility for the agencys incident management process in accordance with OIDD regulations and requirements.
• Ensure timely reporting investigation documentation and follow-up of all reportable incidents including allegations of Abuse Neglect and Exploitation (ANE) sentinel events and critical incidents.
• Take appropriate and timely action in response to incidents involving the health safety welfare and rights of individuals supported.
• Ensure all incidents meeting OIDD reporting criteria are properly submitted and documented.
• Develop and maintain organizational policies procedures and structures that support incident identification reporting and resolution.
• Conduct and/or oversee administrative reviews and ensure reports meet quality and compliance standards prior to submission to OIDD.
• Maintain accurate records reports and files related to investigations incident reviews and corrective actions.

Risk Management & Quality Improvement

• Gather monitor and analyze agency incident data on an ongoing basis.
• Review incident trends medication errors restraints corrective action plans and other risk indicators to identify opportunities for improvement.
• Conduct monthly monitoring and quarterly trend analyses of incident data.
• Present findings and recommendations to agency leadership and the Risk Management Committee.
• Identify and implement individual and systemic improvements based on quality assurance and risk management findings.
• Support agency-wide efforts to prevent incidents and reduce organizational risk.

Collaboration & Stakeholder Engagement

• Collaborate with program staff leadership families advocates and external stakeholders to address incidents and reduce risk.
• Coordinate meetings and follow-up activities related to abuse neglect exploitation and critical incidents.
• Ensure individuals supported and their families receive information regarding incident reporting processes and rights protections in accessible formats that meet their communication needs.
• Serve as a resource and subject matter expert regarding ANE reporting and incident management requirements for staff in South Carolina North Carolina and Tennessee.

Training & Staff Development

• Assist with the development and delivery of staff training related to:
  • Abuse Neglect and Exploitation (ANE)
  • Individual rights
  • Incident reporting requirements
  • Risk management and quality assurance practices
• Promote a culture of dignity respect accountability and compliance throughout the organization.

Complaint Resolution

• Ensure processes are in place to receive document investigate and resolve complaints involving health safety rights and quality-of-care concerns.
• Safeguard against retaliation intimidation or threats related to the reporting of complaints or allegations.
• Monitor complaint resolution activities and recommend improvements as needed.

Education & Experience

Education

• Bachelors degree in Human Services Social Work Psychology Special Education Healthcare Administration Nursing or a closely related field required.
• Masters degree preferred.

Experience

• Minimum of three (3) years of experience working with individuals with intellectual and developmental disabilities or other related populations.
• Experience conducting investigations quality assurance activities incident management compliance oversight or risk management preferred.
• Supervisory experience preferred.

Work Environment

This position operates primarily in a professional office environment. Regular interaction with staff leadership and cross-functional teams is required.

Physical Requirements

Thisrole involves regular standing walking lifting (up to 15 lbs) and hands-on support. Reasonable accommodations are available.

Supervisory Responsibilities

Supervises the Incident Management Specialist

Travel

Some local travel may be required. May be expected to attend statewide conferences and trainings.

Ready to Apply

If youre ready to make a difference and grow in a meaningful career wed love to meet you! Fill out our quick mobile-friendly application today and take the first step toward joining a team thats changing lives.

Charles Lea Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal state or local law. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

Required Experience:

Exec