Incident Coordinator

Position Title: Incident Coordinator

Location: Remote OH Candidates can reside anywhere but must have knowledge of Ohios MyCare Waiver with OH LICENSE

Duration: 6 months (possibility to extend or convert to FTE)

Schedule:

• Training: Mon Fri 8am 5pm EST (approx. 4 weeks no time off permitted during training)
• Regular: Mon Fri 8am 5pm EST
• No weekends or holidays; overtime only if required

Summary:

This team reviews the incidents and works with the care coordination teams to create person-centered prevention plans to help ensure the health safety and welfare of all our members.

Job Responsibilities:

• The Incident coordinator is responsible for monitoring the incident mailbox and triaging any incidents that come in and forwarding any emails related to open cases.
• They will be responsible for reviewing the Critical Incident Report daily and checking for previous incidents.
• Assigning the cases appropriately and placing the information on the internal tracking sheet.
• The coordinator will be responsible for following all MyCare Waiver and MyCare SRS cases and uploading all documents into the IMS system.
• Staff performance is measured by timeliness of submission timeliness of submitting Prevention Plans and closing Reportable cases; as well as accuracy of incident submission and PPs.
• This role is unique to Ohio. Only Ohio tracks incidents in conjunction with the state.
• Applications TruCare OH incident management system impact pro Microsoft teams outlook excel word

Job Requirements:

• Education: Degree and or certificate/licensure required in a field of Nursing Social Work and/or Counseling
• Licensure: Must have an OHIO licensure as an LPN SWA CHW LSW or LPC.
• Experience: 2 years experience managed care; must have knowledge of Ohios MyCare Waiver & OH incident reporting. Nursing Social Work and/or Counseling.

Skills:

• Working with a computer (TECH SAVVY) and ability to move seamlessly from program to program
• Critical thinking skills a must
• Use of Excel Word Outlook teams