Incident & Client Advisory Associate

This role strengthens the Independent Control Assessment (ICA) function by improving process quality measurement discipline and cross-functional coordination. The ICA Associate monitors case outputs tightens procedures and system controls and accelerates workflow through targeted use of AI-enabled capabilities. Success requires strong analytical judgment crisp communication and the ability to operate effectively in a fast-moving high-stakes environment (per provided role description).

Join a dynamic team at the forefront of ICA operations where your expertise will drive process excellence innovation and impactful collaboration across the organization (per provided role description). You will work within a culture that values continuous improvement leverages advanced technology and partners closely with stakeholders to deliver best-in-class risk management outcomes (per provided role description).

Job Summary

Serve as an ICA Associate contributing directly to the optimization of ICA processes by evaluating work quality enhancing procedures and systems and strengthening interactions with business partners (per provided role description). You will play a critical role in monitoring performance implementing measurable improvements and supporting the departments strategic objectives through disciplined execution and reliable reporting (per provided role description).

Job Responsibilities

• Monitor ICA Case Management outputs and proactively collaborate with teams to drive sustained improvements.
• Refine and report key metrics for ICA inputs processes and outputs to strengthen transparency and performance management.
• Establish and maintain structured feedback mechanisms with partners providing ICA inputs and receiving ICA outputs including Onboarding Client List Screening Global Financial Crimes Compliance and Technology.
• Leverage AI capabilities to optimize departmental workflow and reduce manual friction across recurring processes.
• Update and maintain ICA procedures and flowcharts to ensure consistent execution and audit-ready documentation.
• Distribute ICA work efficiently to appropriate team members to balance capacity urgency and quality.
• Manage ICA system enhancements and monitor system integrity including the Client Incident Tracking Application.
• Fulfill requests for information from business partners and external parties including auditors and examiners with accuracy and timeliness.
• Execute case management and support special projects as required to meet emerging priorities.

Required Qualifications Capabilities and Skills

• Demonstrate strong analytical and problem-solving ability with consistent attention to detail.
• Communicate clearly and effectively in both written and verbal formats.
• Coordinate issues findings and best practices with colleagues across regions and/or divisions.
• Prioritize effectively in a fast-paced high-pressure constantly changing environment.
• Apply business knowledge to new situations balancing enterprise-wide perspective with product-area specificity.
• Bring 3 years of experience in the financial services industry and/or operations/risk management.
• Hold a BA/BS degree or demonstrate a strong proven track record in operations or risk management.

Preferred Qualifications Capabilities and Skills

• Attain advanced degrees certifications or licenses such as MBA CAMS or Series 7.
• Demonstrate experience applying AI-driven methods to process optimization workflow management or operational analytics.
• Exhibit familiarity with ICA systems case management tooling or incident tracking applications.
• Show experience supporting interactions with auditors examiners or other external review stakeholders.
• Lead cross-functional projects effectively driving alignment delivery discipline and measurable outcomes.