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Incident Analyst Change Manager In Office

Wipro

Job Location:

Philadelphia, PA - USA

Yearly Salary: USD 45000 - 110000

Posted: 4 September 2026 (2 days ago)

Application Deadline: 2 December 2026

Vacancies: 1 Vacancy

Job Summary

Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .

Job Description

Analyst III Reliability Operations

Role Summary
The Analyst III is a senior operational leader who acts as Incident Commander during major outages leads problem management efforts and reviews/approves complex changes for operational readiness. This role partners closely with SRE and engineering teams on reliability strategy.

Key Responsibilities
Incident Management
Lead high severity P1/P0 incidents as Incident Commander.
Coordinate cross functional engineering teams in real time.
Drive rapid troubleshooting impact assessment and resolution decisions.
Ensure high-quality incident documentation executive-ready summaries and follow through
Apply Technical knowledge of Application architecture flows in driving the incident towards mitigation
Problem Management
Lead problem investigations for major or recurring incidents.
Perform deep root cause analysis with engineering teams.
Validate corrective actions and track long-term problem remediation.
Present problem findings and preventive strategies to leadership.
Change Management
Review and approve high-risk or complex changes for operational readiness.
Participate in Change Advisory Board (CAB) when needed.
Validate rollback strategies and operational safety measures.
Lead change execution for major maintenance or reliability events.
Reliability Leadership
Drive reliability initiatives to reduce MTTA MTTR and incident volume.
Mentor junior analysts on incident handling and operational maturity.
Partner with SRE teams to expand observability automation and resilience.
Partner with SRE/Engineering teams on service reliability initiatives.
Lead maintenance events failover tests and resilience validation exercises.
Review and enhance runbooks automation workflows and monitoring strategies
Contribute to Automation & AI Ideas for improving efficiency & reduce MTTM /MTTR
Reliability Engineering Contributions
Perform deep post incident analysis to identify systemic issues.
Contribute to automation solutions and self healing systems.
Own service reliability dashboards and operational KPIs.
Leadership & Mentoring
Provide technical leadership to Analyst I/II team members.
Serve as a point of escalation for complex incidents.
Lead operational readiness reviews and training sessions.

Required Qualifications
35 years in SRE Operations Incident Management DevOps or related fields.
Expert knowledge of monitoring tools logging systems and incident response.
Strong troubleshooting skills: networking Linux/Windows servers cloud services.
Strong communication and leadership skills in high-pressure situations.

Preferred Qualifications
Hands-on experience with cloud platforms (AWS Azure GCP).
Automation experience (Python Go Bash or PowerShell).
Familiarity with microservices containers and distributed architectures.

Mandatory Skills: Network configuration.

Experience: 3-5 Years.

The expected compensation for this role ranges from $45000 to $110000 .

Final compensation will depend on various factors including your geographical location minimum wage obligations skills and relevant experience. Based on the position the role is also eligible for Wipros standard benefits including a full range of medical and dental benefits options disability insurance paid time off (inclusive of sick leave) other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Required Experience:

Manager

Apply Now

About Company

Wipro

As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.

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