Inbound Sales Specialist (Pacific Time Hours)

At Trupanion our Contact Center is powered by passionate Care Sales Retention and Team Support Specialists who work together to deliver exceptional for people who are excited to educate pet owners and champion the value of protecting their pets with Trupanion coverage. Our Contact Center is open 24/7365 daysa year including nights weekends and federal holidays so team members should be prepared to support pet parents whenever they need us most. 

As an Inbound Sales Specialist youll be on the front lines connecting with pet parents during important moments in their journey. Youll engage with warm inbound leads through meaningful conversations educating potential customers on Trupanions coverage and helping them make informed decisions about their pets care and protection. With empathy authenticity confidence and strong active listening skills youll uncover each customers unique needs answer questions thoughtfully and guide them through the enrollment process with care. Success in this role comes from building trust delivering an exceptional customer experience and consistently achieving individual sales and productivity goals in a fast-paced environment  all while helping cats and dogs live longer healthier lives. 

Schedule (Pacific Time Hours) 

This role is scheduled based on our coverage needs with schedules varying from week to week and published two weeks in advance. Team members will work 40 hours per week and will have at least one day off each week but the exact start and end times and days worked will vary. Candidates should be comfortable with a dynamic schedule and flexibility in working evenings and weekends. 

Please Note: We are unable to consider applications submitted without weekend availability. 

At Trupanion we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates anywhere in the US aside fromAlabama California Florida Georgia Illinois Nevada & New York. You must have a reliable and stable internet connection delivered through a hard-wired Ethernet connection (cable or fiber). Wireless connections including Wi-Fi satellite and mobile hotspots are notpermitted. If you enjoy a mix of on-site and remote work you may choose to have a hybrid schedule in our Seattle office. 

What you will do:

• Educate and support prospective Trupanion customers by delivering exceptional service through inbound warm leads phone calls and email interactions 
• Build genuine trust and rapport with pet parents by utilizing a consultative approach to understand their unique needs and recommend appropriate coverage solutions 
• Educate potential customers on the value and benefits of Trupanion coverage to empower informed decision-making 
• Effectively guide conversations by utilizing strong call control active listening and objection handling techniques throughout the sales process 
• Confidently navigate customer concerns and sensitive conversations with empathy authenticity professionalism and solution-oriented communication 
• Guide customers through the enrollment process while ensuring a seamless positive and supportive customer experience 
• Manage high inbound call volumes while balancing customer experience efficiency productivity and individual sales goals in a fast-paced environment 
• Demonstrate a strong sense of ownership accountability and adaptability while managing evolving responsibilities processes and workflows 
• Navigate multiple systems and tools to deliver a seamless and efficient customer experience 
• Prioritize and manage time effectively while maintaining strong attention to detail and productivity in a high-volume contact center environment 
• Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system 
• Demonstrate strong technology acumen in a remote setting including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates 

Experience you have: 

• 2 years of successful sales experience in a high-volume business-to-customer sales or inbound call center environment is essential 
• 1 years of experience in a customer service role is essential 
• Proven track record of meeting or exceeding individual sales goals productivity expectations and performance metrics in a fast-paced environment 
• Demonstrated ability to build genuine rapport quickly overcome objections and confidently guide customers through the sales process using a consultative and solution-oriented approach 
• Strong written and verbal communication skills with the ability to educate customers clearly authentically and effectively on coverage options and benefits 
• Experience handling high-volume inbound customer interactions while balancing empathy professionalism efficiency productivity and strong call control 
• Demonstrated sense of ownership adaptability and resilience while thriving in a metrics-driven and fast-paced environment 
• Experienced in navigating multiple digital platforms simultaneously while accurately documenting customer interactions and policy information in CRM systems 
• Strong aptitude for identifying customer needs recommending tailored solutions and building trust through empathetic and customer-focused communication 
• Self-motivated with strong time management skills and the ability to maintain productivity and focus in a remote work environment 
• Strong technical troubleshooting skills and comfort using technology independently in a remote environment 
• Experience working remotely in a private setting with a reliable hard-wired internet connection and a distraction-free home-office setup 
• Property and Casualty (P&C) licensing is a plus 

Requirements: 

• Must be able to obtain andmaintainactive Property and Casualty (P&C) licensing in all 50 states and Canadian Provinces. 

Compensation: 

• The starting pay for this position is $20/hour on a full-time locations where local minimum wage requirements exceed the posted rate compensation will be adjusted accordingly. Along with the hourly pay Trupanion employees may be eligible for uncapped monthly bonuses based on individual performance. 
• We want all employees to be invested inTrupanionssuccess so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years. 
• Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed Trupanion provides coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Alabama California Florida Georgia Illinois Nevada & New York.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Benefits and Perks:

• Full medical dental and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open casual pet-friendly and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym free dog walking services for office pets during business hours free parking and paid ORCA cards.

For more information about Trupanion visit more about how Trupanion has revolutionized our industry and the reimbursement model: is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodations.

Remote Work :

Yes

Employment Type :

Full-time