Inbound Residential Sales Representative

Are you energized by talking with people understanding what they need and helping them find the right solution Do you enjoy clear goals a fast pace and the satisfaction of turning a great conversation into a new customer

IdeaTek is looking for an Inbound Residential Sales Representative to help prospective customers discover the value of fast reliable internet. Youll be one of the first people customers connect with when theyre interested in IdeaTek so your ability to listen build trust and create a great experience matters.

This is a fast-paced phone-based sales role where youll move from one customer conversation to the nextanswering questions recommending services overcoming objections closing sales and helping existing customers find solutions that strengthen their experience with IdeaTek. Were looking for someone who is eager to serve people motivated by goals and excited to be a promoter of IdeaTek and our mission of Internet Freedom.

A Day in the Life

Your day will center around connecting with customers who reach out to learn more about IdeaTek. Youll answer inbound calls ask thoughtful questions to understand what matters most to each customer explain our services in simple terms and recommend solutions that fit their needs.

Youll guide customers through the sales process work through questions or objections identify opportunities to add services that provide value and help customers get started with IdeaTek. Youll also support retention conversations focused on building lasting customer relationships.

Youll move quickly from one conversation to the next while documenting accurate information completing follow-up tasks and working toward individual and team sales goals.

What Youll Do

Key responsibilities include:

• Serve as a positive first impression of IdeaTek by building trust and sharing our mission of Internet Freedom with prospective customers.
• Manage inbound sales inquiries by listening to customer needs identifying opportunities and recommending the IdeaTek services that provide the best fit.
• Guide customers through the sales process by clearly explaining services pricing promotions and next steps.
• Apply consultative sales techniques to navigate objections uncover additional needs and identify relevant upsell opportunities.
• Support customer retention by understanding cancellation requests and identifying appropriate solutions that encourage customers to stay with IdeaTek.
• Create a remarkable customer experience by providing clear educational and helpful information throughout each interaction.
• Maintain accurate customer and sales information while efficiently managing calls follow-ups and other assigned tasks.
• Stay current on IdeaTek products services promotions and processes to confidently answer customer questions and represent our brand.

What Were Looking For

To be considered for this role youll need the following required qualifications:

• 2 years of experience in sales call center or customer service
• High school diploma or equivalent.
• Strong verbal communication and active listening skills with the ability to understand customer needs and respond appropriately.
• Ability to learn and clearly communicate product service and process information.
• Comfortable working toward defined sales goals and performance expectations.
• Strong time management and organizational skills with the ability to efficiently move between customer interactions and tasks.
• Ability to work a flexible schedule based on customer needs including some evenings alternate hours and weekends.

What Will Help You Stand Out

Preferred Qualifications:

• Previous inbound/inside sales experience.
• Demonstrated success meeting or exceeding sales or performance goals.
• Experience with consultative selling objection handling upselling or customer retention.
• Experience using CRM or customer management systems.
• General knowledge of telecommunications services including internet wireless or phone services.

Desired Attributes

Beyond the qualifications these attributes are what make someone a great fit for our team:

• Customer-Focused You genuinely enjoy helping people and take the time to understand what matters to each customer.
• Positive You bring energy and enthusiasm to your conversations and help create a great customer experience.
• Goal-Oriented Clear expectations and measurable goals motivate you to keep improving.
• Active Listener You listen for what customers are really telling you and use that information to recommend the right solution.
• Resilient You can navigate objections learn from each interaction and bring the same energy to the next conversation.
• Self-Motivated You take ownership of your performance and follow through without needing constant direction.

Why Join IdeaTek

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast reliable internet to underserved communities. Were a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek we value our employees and foster a culture of collaboration growth and community involvement.

A few of the key ways we strive to make employees feel valued include:

• Competitive base pay performance based commission
• Medical dental vision life and 401(k) with match
• Free coaching/counseling for employees & families
• Free internet service (if available in your area) or internet reimbursement
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results effort and integrity

Our Core Values

• We are Trustworthy We build confidence through transparency follow-through and dependability.
• We count on Big Thinkers We dont just imagine the futurewe create it with bold actionable ideas.
• We have a Resilient Spirit We embrace challenges bounce back from setbacks and keep striving for more.
• We stand on Belief We believe everyone deserves access to technology that helps them learn grow and thrive.
• We foster Connectedness Our work goes beyond broadbandwe build real connections within our team and our communities.
• We drive Innovation Were always looking for ways to improve and redefine whats possible.

Ready to Apply

If youre ready to turn conversations into connections help customers find better internet and grow your sales career with IdeaTek wed love to hear from you. Apply today!

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify.