Inbound Customer Service Representative – In Office

About the job

Shamrock Roofing & Construction is a family-owned roofing and construction company headquartered in Kansas City and has been operating since 1977. In the last few years our business has exploded in the Midwest with additional locations in Nebraska Iowa Oklahoma and Arkansas. This growth has allowed us to expand our team and offer more employment opportunities at home and surrounding markets. Although weve grown exponentially we havent lost the family-owned business feel.

We are now looking to fill an Inbound Customer Service Representative position. This position handles incoming calls from current and potential customers answering questions and directing them to the appropriate team members throughout the course of their roofing claims or repairs. This position will require working closely with our sales and Customer Care teams to ensure accurate effective and quality communication.

Job Description

• Answer incoming calls from current and/or potential customers regarding their roofing claims repairs or general inquiries.
• Serve as Shamrocks professional representative when dealing with customer communications: via phone email etc.
• Possess strong knowledge of our roofing products and services to identify customer needs when communicating with them.
• Route calls and inquiries to the correct department or team member in a timely manner.
• Document each call as per company and departmental policies and procedures.
• Follow up with current and/or potential customers in a timely manner.
• Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport.
• Be patient and understanding in all customer interactions.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• All other duties assigned by supervisor.

Compensation & Benefits

• Bilingual a plus
• Full-Time Position Flexible Hours
• MondaySunday 8:00 am to 7:00 pm with a one hour lunch break Saturdays as needed 40 Hours
• Compensation: $38k$43k based on experience!
• Medical/Dental/Vision Insurance after 30 days of employment
• PTO accrual after 30 Days of employment
• 401K after 6 months of employment
• All new hires are subject to a 90-day introductory period
• As part of the hiring process we like to conduct One Way Video Interviews.

Requirements:

Requirements:

• 1-3 years as a customer care specialist or representative experience
• Knowledge of spreadsheets (Shamrock uses Google Business Suite)
• Great written and verbal communication skills
• Excellent goal-setting and motivation
• Good problem-solving critical thinking and decision-making skills
• Exceptional organization time management and multitasking abilities
• Good with computers and have a quiet environment to work from
• Keen attention to detail

Disclaimer: Shamrock Roofing & Construction participates in the E-Verify Program for I9 Verification. Shamrock Roofing & Construction provides equal employment opportunities to all employees and applicants prohibiting discrimination based on race color religion sex national origin age disability sexual orientation and genetic information.