In House Technical Support

PRAB

Job Location:

Kalamazoo, MI - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

The In-House Technical Support Representatives responsibilities include identifying and resolving field issues communicating steps for resolutions to the customer as directed and communicating with customers to identify equipment issues. This position reports to the Field Service Manager or the Customer Service Manager as necessary.

Qualifications

Dedication to excellence and a quality output
Honest Reliable and irreversible Integrity
Associates degree in an Engineering capacity or 3 years practical experience.
MS Office (Intermediate Outlook Docs Excel)
Excellent mechanical aptitude
Excellent customer service and troubleshooting skills
Communication skills both written and verbal
Minimal travel may be required; up to 10%

Responsibilities

The following activities are required in this position:

Promoting excellence throughout the department
Needs to be able to complete a verbal parts order request form completely
Ability to communicate with customer and co-workers professionally
Responsible to update CRM and any open case files pertaining to issues being handled
Responsible to make sure that ALL information dealing with service meeting cases are FULLY updated and accurate
Need to determine when equipment is not working to customer expectation
Works directly with Service Scheduling Coordinator to keep schedule updated
Other duties as required