Import Supervisor

Essential Job Functions

• Supervise and coordinate day-to-day import operations shipment activity and team workflow.
• Manage the import process from purchase order and shipping documentation through customs clearance and final delivery.
• Review commercial invoices packing lists bills of lading certificates of origin arrival notices and other import documentation for accuracy and completeness.
• Coordinate with customs brokers freight forwarders carriers suppliers customers and internal teams to support timely clearance and delivery.
• Monitor shipment schedules arrival dates customs holds and potential delays; communicate updates exceptions and risks to management and relevant stakeholders.
• Ensure compliance with U.S. Customs and Border Protection requirements company policies customer requirements and applicable import regulations.
• Maintain accurate import records and documentation in accordance with company and regulatory requirements.
• Investigate and resolve shipment discrepancies customs issues demurrage storage charges delivery delays and service escalations.
• Track import-related costs and partner with accounting purchasing and operations teams to support accurate freight billing and costs.
• Build and maintain effective working relationships with suppliers brokers freight forwarders carriers customers and logistics partners.
• Train mentor coach and support import/logistics staff to ensure consistent performance and adherence to procedures.
• Identify opportunities to improve import procedures reduce costs strengthen compliance and increase operational efficiency.
• Prepare and maintain reports related to import activity shipment performance costs service levels and compliance metrics.
• Maintain monitor and report daily on key performance indicators (KPIs) related to import operations using Power BI dashboards including shipment performance productivity service levels compliance and operational efficiency.
• Perform other related duties as assigned.

Other Skills & Abilities

• Strong understanding of import operations customs compliance international logistics and freight forwarding processes.
• Ability to lead prioritize and coordinate team workload while maintaining service quality.
• Strong documentation review skills with the ability to identify errors missing information and compliance risks.
• Effective communication skills with the ability to provide clear updates to management customers vendors and internal teams.
• Ability to analyze operational issues resolve exceptions and recommend process improvements.
• Strong customer service mindset and ability to support time-sensitive shipment requirements.

Physical Requirements

• Talking hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing use of standard office equipment.
• Job will require punctual attendance and regular presence on-site at the assigned work location.

Education & Experience

• Minimum of 3 years of experience in imports international logistics freight forwarding customs brokerage or a related field required.
• Strong knowledge of U.S. import procedures customs requirements and international shipping documentation.
• Experience working with customs brokers freight forwarders and ocean and/or air carriers.
• Strong organizational analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple shipments deadlines and priorities in a fast-paced environment.
• High attention to detail with a strong focus on accuracy compliance and follow-through.
• Proficiency with Microsoft Office applications particularly Excel.
• Ability to collaborate effectively with internal departments customers vendors and external logistics partners.
• Bachelors degree in supply chain management Logistics International Business Business Administration or a related field preferred.
• Previous supervisory team lead coaching or staff mentoring experience preferred.
• Customs compliance international trade or related industry certification is a plus.
• Experience with ocean imports air imports and containerized freight preferred.
• Experience using ERP WMS TMS freight forwarding customs brokerage or logistics management systems preferred.

California required disclosure: Salary range for this position is between USD 70304 - 75000 annually.

WHY SHOULD YOU WORK FOR CRANE

At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
• Excellent Medical Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates
• Potential to earn a strong commission based on your sales ability

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable

Required Experience:

Manager