Import Special Tasks

Playsa crucial role in ensuring smooth cargo operations and exceptional customer include coordinating cargo movements resolving discrepancies andmaintainingeffective communication across various departments government agencies and overseas offices with a focus onaccuratetransportation updates andtimelyresponses to customer inquiries.

ESSENTIAL FUNCTIONS

COMMUNICATION ANDOPERATIONS:

• Reaches outto respective departments outside of Import Customer Service to amend and fix any discrepancies and ensures the cargo is coordinated to the proper POD.
• Contactsother departments outside of Import Customer Service to correct and resolve any errors and confirm operational feasibility for change of destination requests.
• Coordinates with GVA for the commercial and operational feasibility of special requests (e.g. change of destination added transshipment re-exports returned cargomis declaredcargo).
• Communicates with government agencies overseas offices and other departments on the status of the containers.
• Provideaccuratequotes for charges upon request.

CUSTOMER SERVICE:

• Respond promptly professionally and effectively to phone calls and emails.
• Deliver excellent customer service ensuring proper entry filing for customers.
• Resolvescustomers issues and concerns by taking theappropriate actionsand using all available tools to meet their needs on the first contact whenever possible. Provides extra information to improve the customers experience.
• Providesaccurateandtimelyanswers to all questions about transportation status and updates following corporate guidelines.

DOCUMENTATION AND REPORTING:

• Cross-check the manifest against the discharge list toidentifyany discrepancies.
• Input the manifest data into the relevant system (e.g. OVA).
• Submits the manifest to Customs for Direct approval and ensures it is accepted handling rejections as needed.
• Receives packing lists and adjusts manifested piece counts accordingly.
• Ensure that the updated manifest information issubmittedto both Customs and the Terminal.
• Manage in-bond permits (IT T&E IE) by canceling renewing or issuing them.
• Run reportsto apply necessary corrections.

OTHER:

• Ensure that the updated manifest information issubmittedto both Customs and the Terminal.
• Manage in-bond permits (IT T&E IE) by canceling renewing or issuing them.
• Run reports to apply necessary corrections.
• Presence required onsite 5 days per week
• Perform other duties as assigned

QUALIFICATIONS

REQUIREMENTS

REQUIRED SKILLS/ ABILITIES

• Bachelors degree preferredor equivalent experience in a similar role(supply chain transportation shippinglogistics freightforwarding customer service etc.)
• Prior Import Experience is a plus

CORE COMPETENCIES

• Attention to detail: advanced
• Communication skills: advanced
• Customer orientation: advanced
• Dependability: advanced
• Organization skills & time management:advanced
• Proactivity:advanced
• Problemsolving:intermediate
• Productivity: advanced
• Team player:intermediate
• English: advanced
• MS Excel with the ability to learn new software: intermediate

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer
• Must be able tolift upto 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required onsite 5 days per week

WORK AUTHORIZATION

• Authorization to work in the U.S