Implementations Operations Manager
Job Location:
Baltimore, MD - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Alertus protecting people from harm is our mission and our passion. As the leader in mass notification we are committed to providing customizable scalable and cost-effective solutions as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the companys success and impact countless peoples lives safety and well-being. We aim for a positive collaborative environment that allows employees to work across departments easily and effectively.
The Implementations Operations Manager will report to our Manager Implementations Operations and act as the liaison between the Sales Production and Implementation departments ensuring a smooth transition and exceptional customer objective of this position will be to assist in the management of customer orders throughout the lifecycle.
This role is a great opportunity for someone who is customer-centric has great attention to detail extremely organized and takes pride in their work supporting others. Our ideal candidate is self-motivated with strong problem solving and communication skills.
This is an office based role and requires reporting to our HQ in Baltimore daily.- Project Oversight & Coordination
- Create internal documentation necessary for cross functional collaboration.
- Ensure alignment between project plans and organizational objectives
- Maintain visibility over project timelines and escalate delays
- Assist in prioritizing tasks to keep projects moving forward
- Coordinate cross-functional dependencies across teams
- Resource & Logistics Support
- Monitor resource availability and escalate potential constraints
- Coordinate with internal teams to ensure smooth project execution
- Assist in managing vendor relationships and external coordination
- Track procurement and delivery timelines for critical project components
- Communication & Reporting
- Consolidate and distribute project status reports for leadership
- Facilitate communication between internal and external key stakeholders
- Assist in preparing executive summaries and presentations
- Ensure project updates are documented and shared regularly
- Process Improvement & Standardization
- Identify inefficiencies and recommend process optimizations
- Help develop templates SOPs and best practices for large-scale projects
- Maintain centralized project documentation and knowledge-sharing resources
- Ability to work independently and take initiative
- Strong organizational and time management skills
- Excellent problem-solving and critical thinking skills
- Ability to influence without direct authority
- Experience in SaaS Hardware or Emergency Notification Systems
- Experience developing SOPs templates and best practices
- Bachelors Degree or equivalent experience
- 2-5 years of experience in project coordination or management
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical Dental and Vision Plans
- Short-term Disability Accident Hospital and Cancer Insurance
- Live Near Your Work HomeBuying Incentive
- Employee Referral Bonuses
- Flex Scheduling
The referenced base salary range represents the low and high end of Alertus salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors which may include the successful candidates geographic location skills work experience market conditions education/training and other qualifications.
Required Experience:
Manager
About Company
Alertus Mass Notification helps you keep people safe, informed, and protected during a critical incident. Alertus IP-based alerting solutions deliver immediate and effective emergency mass notification directly to wherever people are—onsite or mobile.
