Implementation Training Specialist

• Develops the implementation plan and training strategy for organization-wide Electronic Health Record system implementation; identifies training needs by role workflow department and implementation phase and coordinates training schedules;
• Collaborates with the iCareManager implementation team stakeholders and subject matter experts to understand system functionality and approved workflows;
• Participates in testing and configuration reviews identifies gaps and training needs escalates issues to project stakeholders;
• Develops organization-specific plain-language training materials including user guides quick-reference guides job aids presentations and FAQs;
• Provides instructor-led virtual and hands-on training sessions for staff supervisors super-users and assigned groups as appropriate;
• Uses practical examples exercises and demonstrations to ensure learner understanding and readiness;
• Monitors completion of training assignments and provides updates to leadership as needed;
• Supports go-live implementation by coordinating training resources monitoring common obstacles and frequent questions updating materials and addressing urgent training needs;
• Performs other duties as assigned or as necessary to support departmental or organizational objectives.

• Ability to translate technical information into clear practical instructions for a broad and diverse audience with varying skill levels
• Technical aptitude to learn new systems quickly and understand effects of configuration on workflows
• Excellent communication skills project management skills and presentation skills
• Ability to thrive in a fast-paced environment with multiple competing deadlines
• Proficiency with Microsoft Office Teams SharePoint PowerPoint Word and associated collaboration tools; Familiarity with iCareManager is a plus
• Reliable transportation and ability to travel between worksites

• Bachelors Degree from an accredited college or university in Instructional Design Information Technology Project Management Training and Development Education or related field or equivalent combination of education and experience
  3-5 years experience developing and delivering role-based training e-learning learning management system content and train-the-trainer content in a healthcare behavioral health human services or technology environment
• Experience creating training materials for EHR systems or equivalent scale software applications and workflows
• Experience with change management and organizational readiness activities
• Valid drivers license in the state of residence plus threeyear driving history and a driving record in good standing

• $78000.00 per year.

EEO STATEMENT:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex national origin ancestry marital status affectional or sexual orientation gender identity or expression disability veteran status or any other characteristic protected by law.