Implementation Specialist

For decades DTN has been the silent force behind some of the worlds most critical industrieshelping businesses navigate complexity uncertainty and risk with smarter faster decisions. From agriculture to energy to weather intelligence our proprietary Operational Decisioning Platform transforms raw data into decision-grade insightsenabling companies to optimize supply chains ensure market stability and safeguard infrastructure against disruption. We dont follow trendswe set the standard for precision trust and operational impact.

Job Description:

DTN is seeking an experienced Implementation Specialist to join our Professional Services team and support the successful deployment of enterprise-grade SaaS and RaaS solutions for global customers. This role plays a critical part in bridging technical implementation and business value realization helping customers achieve rapid adoption operational efficiency and long-term success with DTN solutions.

The ideal candidate combines strong technical aptitude customer engagement skills project management capabilities and implementation expertise to deliver seamless customer onboarding configuration integration testing and training experiences.

What You Will Be Responsible For

• Partner with customers to understand business requirements operational workflows and technical objectives
• Translate customer requirements into implementation designs and configuration plans
• Configure DTN platforms to support customer use cases integrations workflows and data mapping requirements
• Develop and execute testing strategies to validate implementation quality and functionality
• Execute implementation plans aligned to customer business goals and timelines
• Support development of implementation documentation best practices and training materials
• Collaborate with customers on technical migrations organizational adoption and change management activities
• Assist in developing project plans RACIs and customer implementation strategies
• Lead customer meetings stand-ups and implementation status reviews
• Identify and resolve implementation integration and adoption issues throughout the deployment lifecycle
• Proactively manage implementation risks dependencies and roadblocks
• Deliver customer training and knowledge transfer to support adoption and self-sufficiency
• Partner cross-functionally with Project Managers Transformation Consultants Sales Product and Support teams to ensure coordinated delivery
• Document implementation decisions lessons learned and best practices to support future enhancements and scalability
• Provide customer and implementation feedback to Product and Engineering teams to support continuous improvement

What You Will Bring to the Position

• 5 years of hands-on experience implementing B2B SaaS or enterprise software solutions
• Strong technical aptitude with the ability to quickly learn and apply new technologies and platforms
• Experience with solution design configuration integration testing and validation
• Strong problem-solving and critical-thinking skills
• Proven project management experience with the ability to drive initiatives from planning through execution
• Experience working cross-functionally with customers architects project managers and technical stakeholders
• Excellent communication and interpersonal skills with the ability to engage effectively at all organizational levels
• Strong analytical and strategic thinking skills
• Customer-centric mindset with a passion for delivering value and driving customer success
• Bachelors degree required

What Will Make You Stand Out

• Experience within agriculture energy transportation or weather-sensitive industries
• Familiarity with service design methodologies and project management tools
• Experience supporting enterprise SaaS implementations in complex customer environments

What You Can Expect from DTN

• Competitive Salary
• Unlimited PTO
• Flexible working hours
• Remote work model (position dependent)
• Competitive Medical Dental and Vision Insurance Plans
• 6% 401K matching
• Unlimited access to 13k courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

Compensation
The targeted hiring base pay range for this position is between $58000 and $77000. DTN is a pay for performance organization which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors including but not limited to: prior work experience training/education transferable skills business needs internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

#LI-REMOTE
#LI-TH1

About DTN:

DTN is a global data and technology company helping operational leaders in energy agriculture and weather-driven industries make faster smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insightsempowering customers to expand their margins accelerate growth and outpace risk. With more than 1200 employees globally DTN serves the companies that feed fuel and protect the world.

At DTN we value clarity trust and action. Were a team of problem-solvers outcome-drivers and industry nerds who believe that precision matters and that mission is at the core of what we do.

• Trust Built: We earn it. We keep it. We protect it. Our neutrality precision and integrity are non-negotiable.

• Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.

• Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals fields flight paths and forecasts.

• Future-Forward: We see whats coming- and were ready. We help customers lead through change with smarter decisioning.

Recruitment Fraud Notice:

DTN is aware of incidents where external parties have impersonated our organization issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @ email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.

If you receive a suspicious message or offer claiming to be from DTN please do not engage. Contact our Talent Acquisition team at to verify the legitimacy of any any fraudulent messaging as phishing or spam.

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds including minorities women veterans and individuals with disabilities.