Implementation Specialist

IMPLEMENTATION SPECIALIST

Our client isa performance marketing agency serving clients across healthcare dentaleCommerce and EdTech. Tracking & Analytics is central to how they measure and optimizeeverything they do and its growing fast.

About the Role

Were hiring an Implementation Specialist to be the technical engine behind their tracking andanalytics work so the Technical Account Managers (TAM) and Advisors can stay focused on clientrelationships and strategy instead of splitting time on the build itself.

Youll own the hands-on technical work across the client lifecycle: configuring and providing strategyrecommendations on tracking setup standing up integrations troubleshooting when things breakand potentially building the reporting that shows clients their marketing is working. You wont runpoint on the client relationship but your work needs to hold up under scrutiny because its oftenthe thing a clients entire attribution picture depends on the tracking we set up.

What We Are Looking For

Must-haves:

• Hands-on experience configuring Google Tag Manager and GA4 for custom events conversionsand server-side tagging
• Conduct website and tracking audits to provide recommendations and outline the tags/eventsthat should be set up
• Familiarity with ClickUp or similar project management tools for tracking build work
• Experience or knowledge of CRM and offline conversion pipelines (e.g. Salesforce HubSpot Measurement Protocol) to funnel conversions into ad platforms or a CDP
• Strong independent troubleshooting instincts you can look at broken or inconsistent tracking find the root cause and implement the fix without much hand-holding
• Light scripting ability (custom GTM tags/triggers Google Apps Script or similar) for one-off solutions
• Ability to document technical findings clearly enough that a Technical Account Manager or Advisor can act on without needing you in the room
• Sound judgment on technical architecture and approach especially in regulated industries where the wrong call has real compliance consequences.

Nice-to-haves (or trainable with the right foundation)

• Experience in healthcare dental or other HIPAA-adjacent industries
• Experience setting up and troubleshooting call tracking platforms (e.g. CallRailCallTrackingMetrics)
• Prior experience at a marketing agency or in a broader MarTech environment
• Comfortable building reporting and dashboards clients actually rely on (e.g. GA4 Looker StudioPower BI)
• Working knowledge of CDP/CMP platforms (e.g. Segment Ours Privacy Freshpaint CurveOneTrust) configuring them and evaluating options against a clients needs

The Environment

This role sits at the intersection of a lean highly technical team and a diverse fast-moving client base.Some of what you build will be reviewed by sophisticated in-house marketing ops teams; some of itwill need to be explained in plain terms to stakeholders whove never heard of a data layer.

Youll work closely with our clientsTechnical Account Managers and Analytics Advisor. TAMshandle the client-facing scheduling and relationship management and the Advisor signs off onambiguous or high-risk architecture calls so you can stay focused on the build itself. The strongestcandidate is someone who gets energy from solving a hard technical problem cleanly documentstheir work well enough that it speaks for itself and is comfortable owning the technical judgmentcalls in a space where accuracy and compliance genuinely matter.